You install Microsoft Systems Management Server (SMS) 2003 Service Pack 3 (SP3) on an SMS 2003 Management Point computer that also has the SMS 2003 Device Management Feature Pack installed. You try to use the software inventory method to collect file information from a mobile device. However, when you click Collected Files in Resource Explorer for a mobile device client, file information is not displayed.

Back to the top

This problem occurs because SMS 2003 SP3 contains a security feature that prevents the SMS Management Point from collecting files from the mobile device.

Back to the top

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Systems Management Server 2003 Service Pack 3 (SP3) installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Ccmexec_dmp.mof	Not Applicable	1,193	30-Mar-2007	00:59	Not Applicable
Dmpdata.dll	2.50.3635.1240	220,160	30-Mar-2007	01:02	x86
Dmpdata_ps.dll	2.50.3635.1240	7,680	30-Mar-2007	01:02	x86
Dmpdiscovery.dll	2.50.3635.1240	232,448	30-Mar-2007	01:02	x86
Dmpdiscovery_ps.dll	2.50.3635.1240	5,632	30-Mar-2007	01:02	x86
Dmpevents.mof	Not Applicable	8,145	30-Mar-2007	00:59	Not Applicable
Dmpfilecollection.dll	2.50.3635.1240	221,696	30-Mar-2007	01:03	x86
Dmpfilecollection_ps.dll	2.50.3635.1240	6,144	30-Mar-2007	01:03	x86
Dmphardware.dll	2.50.3635.1240	236,544	30-Mar-2007	01:02	x86
Dmphardware_ps.dll	2.50.3635.1240	6,144	30-Mar-2007	01:02	x86
Dmpisapi.dll	2.50.3635.1240	206,336	30-Mar-2007	01:03	x86
Dmpmessagehandler_ps.dll	2.50.3635.1240	6,656	30-Mar-2007	01:02	x86
Dmpperf.dll	2.50.3635.1240	5,120	30-Mar-2007	01:03	x86
Dmpsoftware.dll	2.50.3635.1240	221,184	30-Mar-2007	01:02	x86
Dmpsoftwaredist.dll	2.50.3635.1240	264,192	30-Mar-2007	01:03	x86
Dmpsoftwaredist_ps.dll	2.50.3635.1240	6,144	30-Mar-2007	01:03	x86
Dmpsoftware_ps.dll	2.50.3635.1240	6,144	30-Mar-2007	01:02	x86
Dmpstatus.dll	2.50.3635.1240	240,128	30-Mar-2007	01:03	x86
Dmpstatus_ps.dll	2.50.3635.1240	6,144	30-Mar-2007	01:03	x86
Dmpres.dll	2.50.3635.1240	18,432	02-Apr-2007	08:06	x86

Back to the top

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Back to the top

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Back to the top