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A high definition audio device may no longer work after you resume Windows Vista from hibernation or from sleep

Article ID:934237
Last Review:May 21, 2008
Revision:4.0
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SYMPTOMS

A high definition audio (HDA) device may no longer work after you resume Windows Vista from sleep or from hibernation. The device may be a sound device or a modem. You may see an "X" character appear on the speaker icon in the notification area.

Because of this problem, you no longer hear any sound, or you cannot use the modem. This problem occurs even though you have installed the update that is described in Microsoft Knowledge Base article 929685. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
929685 (http://support.microsoft.com/kb/929685/) A high definition audio device may no longer work after you resume Windows Vista from hibernation or from sleep

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 (http://support.microsoft.com/kb/935791/) How to obtain the latest Windows Vista service pack

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Update information

To resolve these problems, install the update that is described in Microsoft Knowledge Base article 937077. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
937077 (http://support.microsoft.com/kb/937077/) A high definition audio device may no longer work after you resume Windows Vista from hibernation or from sleep

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

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MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
Windows Vista Ultimate
Windows Vista Enterprise
Windows Vista Business
Windows Vista Home Premium
Windows Vista Home Basic
Windows Vista Starter
Windows Vista Ultimate 64-bit Edition
Windows Vista Enterprise 64-bit Edition
Windows Vista Business 64-bit Edition
Windows Vista Home Premium 64-bit Edition
Windows Vista Business N 64-bit Edition
Windows Vista Business N
Windows Vista Home Basic N 64-bit Edition
Windows Vista Home Basic N

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Keywords: 
kbvistasp1fix kbfix kbhotfixserver kbqfe kbexpertisebeginner kbwinvistapostrtmfix KB934237

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