Error message when you try to install a hotfix or an update on a client computer that is running Microsoft Dynamics CRM 3.0: "You do not have permission to update Windows XP"

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Article ID: 934280 - View products that this article applies to.
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SYMPTOMS

When you try to install a hotfix or an update on a client computer that is running Microsoft Dynamics CRM 3.0, the hotfix or update is not installed. Additionally, you receive the following error message:
You do not have permission to update Windows XP. Please contact a system administrator.

CAUSE

This issue may occur if one of the following conditions is true:
  • You are not logged on to the client computer as a user who has local administrator permissions.
  • The domain Group Policy applied to the client computer is too restrictive for the domain user to install a hotfix or an update.

RESOLUTION

To resolve this issue, follow these steps:
  1. Verify that the user who is trying to install the hotfix or the update has local Administrator permissions. To do this, follow these steps:
    1. Click Start, click Run, type compmgmt.msc in the Open box, and then click OK.
    2. Expand System Tools.
    3. Expand Local Users and Groups.
    4. Click Groups.
    5. Right-click Administrators, and then click Properties.
    6. Verify that the user is a member of the Administrators group, and then click OK.

      Note If the user is not a member of the Administrators group, log off the Microsoft Dynamics CRM user, and then log on as a user who is a member of the Administrators group. After you are logged on as a user who has Administrator permissions, add the Microsoft Dynamics CRM user to the local Administrators group.
  2. Verify that the domain Group Policy is not too restrictive to install a hotfix or an update. To do this, follow these steps:
    1. Click Start, point to All Programs, point to Administrative Tools, and then click Active Directory Users and Computers.
    2. Right-click the domain, and then click Properties.
    3. Click the Group Policy tab.
    4. Click Default Domain Policy, and then click Edit.
    5. Expand Computer Configuration.
    6. Expand Windows Settings.
    7. Expand Security Settings.
    8. Expand Local Policies.
    9. Double-click User Rights Assignment.
    10. Locate the following policies, and then add the Administrators group to each policy:
      • Backup Files and Directories
      • Restore Files and Directories
      • Manage auditing and security log
      • Take ownership of files or other objects
      • Debug programs
    11. Close the Group Policy dialog box and the Active Directory Users and Computers dialog box.
  3. Click Start, click Run, type cmd in the Open box, and then click OK.
  4. At the command prompt, type the following commands, and then press ENTER after each command:
    gpupdate /force

    exit
  5. Click Yes if you receive a message to restart the computer.

Properties

Article ID: 934280 - Last Review: August 15, 2007 - Revision: 1.5
APPLIES TO
  • Microsoft CRM 3.0
Keywords: 
kbmbscrm40no kbtshoot kberrmsg kbmbsadministration kbmbsmigrate kbprb KB934280

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