Article ID: 934327 - View products that this article applies to.
You may be unable to use a scanner that uses a "Web Services for Devices" (WSD) scanner driver to transfer scanned data in Windows Vista. This problem may occur if the scanned data is very large. Examples of scanned data that may be very large are multipage file formats, such as XPS and PDF, and single-page formats, such as EEXIF and PNG.
This problem occurs even though you have installed the hotfix that is described in the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/931674/ )You may be unable to use a WSD-based scanner driver to transfer scanned data in Windows Vista
This problem occurs because Windows Vista disconnects from the WSD device after a time-out period of more than five minutes when hotfix 931674 is installed. This time-out occurs much sooner if hotfix 931674 is not installed.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/935791/ )How to obtain the latest Windows Vista service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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Windows Vista, 64-bit versions
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 934327 - Last Review: May 21, 2008 - Revision: 3.1
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