You may be unable to use a WSD-based scanner driver to transfer data if the scanned data is very large in Windows Vista

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Article ID: 934327 - View products that this article applies to.
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SYMPTOMS

You may be unable to use a scanner that uses a "Web Services for Devices" (WSD) scanner driver to transfer scanned data in Windows Vista. This problem may occur if the scanned data is very large. Examples of scanned data that may be very large are multipage file formats, such as XPS and PDF, and single-page formats, such as EEXIF and PNG.

This problem occurs even though you have installed the hotfix that is described in the following Microsoft Knowledge Base article:
931674 You may be unable to use a WSD-based scanner driver to transfer scanned data in Windows Vista

CAUSE

This problem occurs because Windows Vista disconnects from the WSD device after a time-out period of more than five minutes when hotfix 931674 is installed. This time-out occurs much sooner if hotfix 931674 is not installed.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Scansetting.dll6.0.6000.20567245,24828-Mar-200701:49x86
Update.mumNot Applicable1,76728-Mar-200710:54Not Applicable
Wiascanprofiles.dll6.0.6000.2056788,06428-Mar-200701:50x86
X86_82364f14db7516b083dd3506c719967e_31bf3856ad364e35_6.0.6000.20567_none_749f2ac012c9fea0.manifestNot Applicable70028-Mar-200710:54Not Applicable
X86_microsoft-windows-scanprofiles_31bf3856ad364e35_6.0.6000.20567_none_45d0b1306f4355df.manifestNot Applicable37,54628-Mar-200710:56Not Applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_572e0c9fecd2d39c0635d27b168f8d3a_31bf3856ad364e35_6.0.6000.20567_none_d64b9f11107384c3.manifestNot Applicable1,04828-Mar-200710:54Not Applicable
Amd64_microsoft-windows-scanprofiles_31bf3856ad364e35_6.0.6000.20567_none_a1ef4cb427a0c715.manifestNot Applicable66,28328-Mar-200711:02Not Applicable
Scansetting.dll6.0.6000.20567301,56828-Mar-200703:04x64
Update.mumNot Applicable1,76728-Mar-200710:54Not Applicable
Wiascanprofiles.dll6.0.6000.2056798,81628-Mar-200703:04x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 934327 - Last Review: May 21, 2008 - Revision: 3.1
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Starter
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbbug kbfix kbhotfixserver kbqfe kbexpertisebeginner kbwinvistapostrtmfix KB934327

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