Error message when you try to go offline in Microsoft Dynamics CRM 3.0 client for Outlook: "A SQL Server error occurred"

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Article ID: 934370 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

When you try to go offline in Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, you receive the following error message:
A SQL Server error occurred. For more information, contact your system administrator.
Additionally, if you have enabled platform tracing, the following error message is logged in the trace log file:
DownloadState is changed: NewState = ErrorOccurred, OldState=Running

SoapException happened SOAP Server Application Faulted.
Detail <error><code>80044150</code>
</error> Stack Trace Info: at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Microsoft.Crm.Platform.Proxy.CRMRichClientSync.PrepareSync(CUserAuth Caller, String SubscriptionId) at Microsoft.Crm.Application.Outlook.OfflineSync.SyncData.DoPrepareSync() at Microsoft.Crm.Application.Outlook.OfflineSync.SyncData.Sync(ITransferDataProvider transferDataProvider) at Microsoft.Crm.Application.SMWrappers.OfflineSync.SyncThreadMethod()
A SQL Server error occurred. For more information, contact your system administrator.
This problem occurs if you set the cascade relationship for related entities to Cascade None. For example, on the account entity, you click Cascade None in the Reparent list in the Relationship: Account to Contract page for the entity that has a related entity type of Contract.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1605471,91229-Mar-200720:18x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmnativeinteropproxy.dll3.0.5300.16143,422,05601-May-200719:59x86
Crmobjectmodel.dll3.0.5300.16146,760,29601-May-200719:59x86
Crmrichclientsync.dll3.0.5300.16143,157,35201-May-200719:56x86
Microsoft.crm.application.pages.dll3.0.5300.1614968,04001-May-200719:50x86
Microsoft.crm.objectmodel.dll3.0.5300.1614320,87201-May-200719:49x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1614275,81601-May-200719:48x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200705:18x86
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82201-May-200716:28Not Applicable
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1605105,83229-Mar-200720:18x86
Crmhotfix.cdfNot Applicable5,56401-May-200720:43Not Applicable
Kb927207_client.dll3.0.5300.161461,80001-May-200719:54x86
Kb930604_client.dll3.0.5300.161465,38401-May-200704:54x86
Kb931627_client.dll3.0.5300.1614160,10401-May-200719:54x86
Kb933214_client.dll3.0.5300.161471,01601-May-200719:54x86
Kb933423_client.dll3.0.5300.161491,49601-May-200719:54x86
Kb933658_client.dll3.0.5300.161467,43201-May-200719:54x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1605471,91229-Mar-200720:18x86
Crmaddin.dll3.0.5300.16141,182,56801-May-200719:58x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmnativeinteropproxy.dll3.0.5300.16143,422,05601-May-200719:59x86
Crmobjectmodel.dll3.0.5300.16146,760,29601-May-200719:59x86
Microsoft.crm.application.pages.dll3.0.5300.1614738,66401-May-200719:49x86
Microsoft.crm.objectmodel.dll3.0.5300.1614320,87201-May-200719:49x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82201-May-200716:29Not Applicable
Syncqueue.dll3.0.5300.1614396,13601-May-200719:58x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Crmhotfix.cdfNot Applicable3,45601-May-200720:42Not Applicable
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Setup.xmlNot Applicable2,26801-May-200721:02Not Applicable
V3cclientpatch30.mspNot Applicable2,753,02401-May-200721:30Not Applicable
Crmaddin.dll3.0.5300.16141,209,70401-May-200719:58x86
Crmnativeinteropproxy.dll3.0.5300.16143,422,05601-May-200704:59x86
Crmobjectmodel.dll3.0.5300.16146,760,29601-May-200719:59x86
Microsoft.crm.application.components.core.dll3.0.5300.1614292,20001-May-200719:50x86
Microsoft.crm.application.components.strings.dll3.0.5300.1614726,37601-May-200719:51x86
Microsoft.crm.application.pages.dll3.0.5300.1614738,66401-May-200704:50x86
Microsoft.crm.dll3.0.5300.1614382,31201-May-200719:51x86
Microsoft.crm.objectmodel.dll3.0.5300.1614320,87201-May-200719:49x86
Print_dlg.aspxNot Applicable8,82201-May-200716:29Not Applicable
Syncqueue.dll3.0.5300.1614396,13601-May-200719:58x86
Setup.xmlNot Applicable1,59001-May-200721:01Not Applicable
V3clightclientpatch30.mspNot Applicable01-May-200721:30Not Applicable
759,296Crmaddin.dll3.0.5300.16141,209,70401-May-200719:58x86
Microsoft.crm.application.components.core.dll3.0.5300.1614292,20001-May-200719:50x86
Microsoft.crm.application.components.strings.dll3.0.5300.1614726,37601-May-200719:51x86
Microsoft.crm.dll3.0.5300.1614382,31201-May-200719:51x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Release

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crmaddin.dll3.0.5300.16141,209,70401-May-200719:58x86
Crmnativeinteropproxy.dll3.0.5300.16143,422,05601-May-200719:59x86
Crmobjectmodel.dll3.0.5300.16146,760,29601-May-200719:59x86
Microsoft.crm.application.components.core.dll3.0.5300.1614292,20001-May-200719:50x86
Microsoft.crm.application.components.strings.dll3.0.5300.1614726,37601-May-200719:51x86
Microsoft.crm.application.pages.dll3.0.5300.1614738,66401-May-200719:50x86
Microsoft.crm.dll3.0.5300.1614382,31201-May-200719:51x86
Microsoft.crm.objectmodel.dll3.0.5300.1614320,87201-May-200719:49x86
Print_dlg.aspxNot Applicable8,82201-May-200716:29Not Applicable
Syncqueue.dll3.0.5300.1614396,13601-May-200719:58x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

Prerequisites

  • You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
  • To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
    925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Restart requirement

If you are prompted, restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB934370$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 934370 - Last Review: April 3, 2008 - Revision: 3.2
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kberrmsg kbhotfixserver kbqfe kbmbsmigrate KB934370

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