Article ID: 934510 - Last Review: July 16, 2009 - Revision: 15.15

Remove an unused payment option from your Xbox LIVE Account

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SUMMARY

This article describes how to remove an unused payment option from an Xbox LIVE subscription through the Xbox LIVE Marketplace.
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MORE INFORMATION

Xbox 360 users who use a credit card can store information for multiple cards. You can select the card that you want to use when you purchase Microsoft Points for downloadable content and when you manage subscription renewals. You can also use different credit cards for your membership and for Microsoft Points bundle purchases.
Note After a payment option is associated with an active Gold subscription, it cannot be removed until that Gold subscription has been cancelled, or until the payment option has been replaced by a new payment option.
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Remove an unused payment option online

  1. Visit http://marketplace.xbox.com/MyAccount/MyAccount.aspx (http://marketplace.xbox.com/MyAccount/MyAccount.aspx) , and then sign in by using your Windows Live ID.
  2. Select Manage Payment Options.
  3. Select Remove next to an existing payment option that you want to remove from your account.
  4. Follow the onscreen instructions to complete the process.
The payment option will no longer be visible on your Xbox 360 console or on your account on Xbox.com. However, for historical reference, the payment option will remain visible on http://billing.microsoft.com (http://billing.microsoft.com) , and it will have a status of "Removed."
Note You will be unable to remove a credit card that is currently associated with any active Microsoft subscription that is under your Microsoft Billing account. If you try to do this, you will receive the following error message:
This payment option cannot be removed at this time. Please contact Xbox LIVE Customer Support.
When you try to remove a payment option, the payment option may continue to be associated with one of your subscriptions. You must first apply a new payment option to your Xbox LIVE subscription, or to another Microsoft subscription, before you can complete the removal.

For more information about how to switch your subscription to a different payment option, click the following article number to view the article in the Microsoft Knowledge Base:
819003  (http://support.microsoft.com/kb/819003/ ) How to change billing information for your Xbox LIVE account
After you switch your subscription to a different payment option, you will be able to remove the previous card by using the steps under "Remove an unused payment option online."

To remove all credit card payment methods from your account

To remove all payment methods, you must contact Xbox Customer Support. Please visit the following Web site for information about how to contact Xbox Customer Support:
http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)
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APPLIES TO
  • Microsoft Xbox Live
  • Microsoft XBox 360 Video Game System
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