You may be unable to install a device on a computer that is running a non-English version of Windows Vista

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Article ID: 934637 - View products that this article applies to.
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SYMPTOMS

You may be unable to install certain devices on a computer that is running a non-English version of Windows Vista. For example, when you connect a device to the computer, Windows Vista does not correctly install the drivers for the device. Depending on the type of device, you may receive an error message that resembles the following in the Properties dialog box for the device in Device Manager:
The drivers for this device are not installed (Code 28)
This problem has been observed in the Swedish version and in the Finnish version of Windows Vista. However, the problem may occur in other language versions.

CAUSE

This problem occurs because of a string sorting issue that occurs in the driver database.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Setupapi.dll6.0.6000.205621,584,12821-Mar-200703:35x86
Setupapi.mofNot Applicable3,68907-Jan-200705:50Not Applicable
Update.mumNot Applicable1,99521-Mar-200711:35Not Applicable
X86_4c8282ffa861f13dedd83e4b147804a5_31bf3856ad364e35_6.0.6000.20562_none_38c2d96fc8243d8e.manifestNot Applicable69621-Mar-200711:35Not Applicable
X86_microsoft-windows-setupapi_31bf3856ad364e35_6.0.6000.20562_none_3359d515e263c934.manifestNot Applicable19,53221-Mar-200711:37Not Applicable
Windows Vista, 64-bit versions
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File nameFile versionFile sizeDateTimePlatform
Amd64_4c8282ffa861f13dedd83e4b147804a5_31bf3856ad364e35_6.0.6000.20562_none_94e174f38081aec4.manifestNot Applicable69821-Mar-200711:35Not Applicable
Amd64_84134ee051a28cf6399e09fb80daae85_31bf3856ad364e35_6.0.6000.20562_none_24e3f9e1a29405b3.manifestNot Applicable70021-Mar-200711:35Not Applicable
Amd64_microsoft-windows-setupapi_31bf3856ad364e35_6.0.6000.20562_none_8f7870999ac13a6a.manifestNot Applicable19,58821-Mar-200711:41Not Applicable
Package_1_for_kb934637~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,00621-Mar-200711:35Not Applicable
Package_2_for_kb934637~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78721-Mar-200711:35Not Applicable
Setupapi.dll6.0.6000.205621,935,87221-Mar-200704:41x64
Setupapi.mofNot Applicable3,68907-Jan-200705:50Not Applicable
Update.mumNot Applicable1,99521-Mar-200711:35Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 934637 - Last Review: May 15, 2008 - Revision: 4.1
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbfix kbhotfixserver kbqfe kbexpertisebeginner kbwinvistapostrtmfix KB934637

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