You may experience either of the following problems when you use a Toshiba optical drive that is connected to a portable Toshiba computer that is running Windows Vista:
| • | The drive is not recognized when wake the computer from sleep. |
| • | You use a hot-swap operation or a warm-swap operation to connect a Toshiba device bay optical drive to the computer. In this scenario, the drive is not recognized.
Note In a "hot-swap operation," you connect the drive while the computer is still running. In a "warm-swap operation," you connect the drive while the computer is asleep, and then you wake the computer. |
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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Windows Vista, 32-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|
| Errata.inf | Not Applicable | 70,170 | 12-Jun-2007 | 22:14 | Not Applicable |
| Update.mum | Not Applicable | 2,000 | 13-Jun-2007 | 12:03 | Not Applicable |
| X86_1e9833206aabe4ce6320c222a599f158_31bf3856ad364e35_6.0.6000.20618_none_d85c075b8fd9c414.manifest | Not Applicable | 701 | 13-Jun-2007 | 12:03 | Not Applicable |
| X86_microsoft-windows-erratamanager_31bf3856ad364e35_6.0.6000.20618_none_6cc7064687d1ca73.manifest | Not Applicable | 4,503 | 13-Jun-2007 | 12:04 | Not Applicable |
Windows Vista, 64-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|
| Amd64_e64dfeb1d08d758a75394692d5e0f1fa_31bf3856ad364e35_6.0.6000.20618_none_c07fb72e8a6eb4e9.manifest | Not Applicable | 705 | 13-Jun-2007 | 12:03 | Not Applicable |
| Amd64_microsoft-windows-erratamanager_31bf3856ad364e35_6.0.6000.20618_none_c8e5a1ca402f3ba9.manifest | Not Applicable | 4,505 | 13-Jun-2007 | 12:09 | Not Applicable |
| Errata.inf | Not Applicable | 70,170 | 12-Jun-2007 | 22:15 | Not Applicable |
| Update.mum | Not Applicable | 2,000 | 13-Jun-2007 | 12:03 | Not Applicable |
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/LN/)Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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