Article ID: 934644 - Last Review: April 5, 2007 - Revision: 1.3

Error message when you wake up a Windows XP-based computer from hibernation or from standby: "Power Surge on Hub Port: A USB Device has exceeded the power limits of its hub port"

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SYMPTOMS

When you wake up a Microsoft Windows XP-based computer from hibernation or from standby, you may receive the following error message:
Power Surge on Hub Port: A USB Device has exceeded the power limits of its hub port.
This error message is displayed even if there are no USB devices connected to the computer.

WORKAROUND

To work around this issue, disable the USB 2.0-enhanced host controller.

Note When you disable the USB 2.0-enhanced host controller, you lose USB 2.0 functionality. That is, you revert to USB 1.1 functionality.

To disable the USB 2.0-enhanced host controller, follow these steps:
  1. Right-click My Computer, and then click Manage.
  2. Under Computer Management (Local), click Device Manager.
  3. In the Device Manager pane, expand Universal Serial Bus controllers.
  4. Right-click the USB 2.0-enhanced host controller, and then click Disable.

    Note The name of the USB 2.0-enhanced host controller may vary.
  5. When you receive the confirmation message, click Yes.
  6. Close Device Manager.
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition, when used with:
    • Microsoft LifeCam VX-5000
    • Microsoft LifeCam NX-3000
    • Microsoft LifeCam NX-6000
    • Microsoft LifeCam VX-1000
    • Microsoft LifeCam VX-1000 USB
    • Microsoft LifeCam VX-3000
    • Microsoft LifeCam VX-500
    • Microsoft LifeCam VX-6000
    • Microsoft LifeCam VX-7000
  • Microsoft Reclusa
  • Microsoft Wireless Optical Desktop for Bluetooth
  • Microsoft Wireless IntelliMouse Explorer for Bluetooth
  • Microsoft Wireless Entertainment Desktop 7000
  • Microsoft Wireless Entertainment Desktop 8000
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Notebook Presenter Mouse 8000
  • Microsoft Mobile Memory Mouse 8000
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