Article ID: 934645 - View products that this article applies to.
When you try to uninstall Windows Internet Explorer 7 for Windows XP by using the Add or Remove Programs item in Control Panel, you may receive the following error message:
Additionally, you cannot uninstall Internet Explorer 7.
Setup cannot copy the file Ieeula.chm
To work around this issue, use one of the following methods.
Method 1: Replace the Ieeula.chm fileIf the Ieeula.chm is missing from the Windows/IE7 folder, replace the Ieeula.chm file by using the Ieeula.chm file in the Windows/Help folder. To do this, follow these steps:
Method 2: Restore Windows XP to the last known good stateFollow the steps in the following Microsoft Knowledge Base article to restore Windows XP to the last known good state that existed before you tried to uninstall Internet Explorer 7:
(http://support.microsoft.com/kb/306084/ )How to restore the operating system to a previous state in Windows XP
Uninstall Internet Explorer 7After you use one of the methods in this article, follow the steps in the following Microsoft Knowledge Base article to uninstall Internet Explorer 7:
(http://support.microsoft.com/kb/927177/ )How to uninstall Internet Explorer 7