On a Windows XP-based computer, you cannot view video content from a Web site if Adobe Flash Player is corrupted

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Article ID: 934647 - View products that this article applies to.
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SYMPTOMS

When you use a Microsoft Windows XP-based computer to visit a Web site that contains video content, you cannot view the video content as expected. Additionally, you may be prompted to install Adobe Flash Player. However, you cannot view the video content even after you install Flash Player.

CAUSE

This problem occurs if Flash Player is corrupted.

RESOLUTION

To resolve this problem, follow these steps:
  1. Click Start, click Run, type appwiz.cpl, and then click OK.
  2. In the Currently installed programs list, click Adobe Flash Player, and then click Remove.
  3. Install the latest version of Flash Player. To do this, visit the following Adobe Web site:
    http://www.adobe.com
Note If steps 1 through 3 do not resolve the problem, install a stand-alone version of Flash Player. To do this, visit the following Adobe Web site:
http://www.adobe.com/support/flashplayer/downloads.html
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 934647 - Last Review: April 19, 2007 - Revision: 1.1
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbexpertisebeginner kbtshoot KB934647

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