On a Windows XP-based computer, you cannot view video content from a Web site if Adobe Flash Player is corrupted

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Article ID: 934647 - View products that this article applies to.
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When you use a Microsoft Windows XP-based computer to visit a Web site that contains video content, you cannot view the video content as expected. Additionally, you may be prompted to install Adobe Flash Player. However, you cannot view the video content even after you install Flash Player.


This problem occurs if Flash Player is corrupted.


To resolve this problem, follow these steps:
  1. Click Start, click Run, type appwiz.cpl, and then click OK.
  2. In the Currently installed programs list, click Adobe Flash Player, and then click Remove.
  3. Install the latest version of Flash Player. To do this, visit the following Adobe Web site:
Note If steps 1 through 3 do not resolve the problem, install a stand-alone version of Flash Player. To do this, visit the following Adobe Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


Article ID: 934647 - Last Review: April 19, 2007 - Revision: 1.1
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
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