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Error message when you save or update an entity or an attribute in Microsoft Dynamics CRM 3.0: "An error has occurred. For more information, contact your system administrator"
Article ID: 934690 - View products that this article applies to.
When you save or update an entity or an attribute in Microsoft Dynamics CRM 3.0, you receive the following error message:
Additionally, if platform tracing is enabled, information that resembles the following information is logged in the trace log file:
An error has occurred. For more information, contact your system administrator.
This problem may occur after you install a Microsoft Dynamics CRM hotfix or Update Rollup 1 for Microsoft Dynamics CRM 3.0.
[2006-06-26 11:32:59.8] Process: w3wp |Thread: 3672 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Error | ErrorInformation.LogError
>MSCRM Application Error Report:
Error: Method not found: Void
Error Message: Method not found: Void
Source File: Not available
Line Number: Not available
Request URL: http://localhost:5555/AppWebServices/SystemCustomization.asmx Stack
Trace Info: at
Microsoft.Crm.Application.WebServices.SystemCustomization.AttributeCreate.GetAttributeInfo(ParameterBag paramBag, AttributeMetadata attributeMD, DynamicMetadataCache mdChache)
> at Microsoft.Crm.Application.WebServices.SystemCustomization.EntityCreate.Execute(User user, ParameterBag paramBag)
This problem occurs when one or more of the following conditions are true:
To resolve this problem, follow these steps.
Delete the Microsoft.crm.MetadataService.dll file from the global assembly cache (GAC)
Edit the Web.config file to remove the text that adds the Microsoft.crm.MetadataService.dll file to the GACNote In Microsoft Dynamics CRM 3.0, you do not have to add the Microsoft.crm.MetadataService.dll file to the GAC. However, some third-party applications load this file into the GAC. This may cause the problem that is mentioned in the "Symptoms" section. If you follow these steps, customizations will still work even if you do not add the Microsoft.crm.MetadataService.dll file to the GAC.
Re-create the default System Customizer roleWhen a custom entity is created, Microsoft Dynamics CRM automatically grants the System Customizer role access to the new entity. If you delete or edit the System Customizer role, you receive the error message that is mentioned in the "Symptoms" section.
To resolve this problem immediately, contact Microsoft Customer Support Services. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/922815/ )Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available