On a Windows Server 2003-based SMTP gateway server, some messages may remain in the queue folder until the SMTP service is restarted

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Article ID: 934709 - View products that this article applies to.
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SYMPTOMS

On a Microsoft Windows Server 2003-based SMTP gateway server, some messages may unexpectedly remain in the queue folder until the SMTP service is restarted. After the SMTP service is restarted, all idle messages in the queue folder are processed correctly. Specifically, the idle messages are delivered, or non-delivery report (NDR) messages are sent to the mail sender. Therefore, the mail sender may receive an NDR message several days or even several weeks after the sender sends a message.

Note Typically, the following folder is the queue folder:
%SystemDrive%\inetpub\mailroot\queue


Note This article does not apply to Windows 2003 servers that are running Exchange 2000 or Exchange 2003. This article applies only to Windows Servers that are running the SMTP Service without Exchange 2000 or Exchange 2003.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

After you apply this hotfix, you must restart the IIS Admin service and all services that depend on the IIS Admin service.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Aqueue.dll6.0.3790.2950502,27206-Jun-200716:07x86
Windows Server 2003 with Service Pack 2, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Aqueue.dll6.0.3790.4094501,76006-Jun-200716:32x86
Windows Server 2003 with Service Pack 1, Itanium-based versions
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File nameFile versionFile sizeDateTimePlatform
Aqueue.dll6.0.3790.29501,484,80006-Jun-200701:56IA-64
Windows Server 2003 with Service Pack 2, Itanium-based versions
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File nameFile versionFile sizeDateTimePlatform
Aqueue.dll6.0.3790.40941,484,80006-Jun-200702:02IA-64
Windows Server 2003, x64-based versions
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File nameFile versionFile sizeDateTimePlatform
Aqueue.dll6.0.3790.2950774,14406-Jun-200701:56x64
Windows Server 2003 with Service Pack 2, x64-based versions
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File nameFile versionFile sizeDateTimePlatform
Aqueue.dll6.0.3790.4094773,63206-Jun-200702:01x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 934709 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbqfe KB934709

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