Deactivated custom entity records are invisible in the associated view in Microsoft Dynamics CRM 3.0

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Article ID: 934805 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

In the associated view for the custom entity in Microsoft Dynamics CRM 3.0, custom entity records that are deactivated are invisible.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

The Microsoft Dynamics CRM client for Microsoft Office Outlook

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File nameFile versionFile sizeDateTimeHashesPlatform
Crmaddin.dll3.0.5300.16151,183,08003-May-200703:02MD5: 80666ACCF1CAF6D7441130F57B433F12
SHA1: EAD813B3964661AFD391A71B39C148DB3B262F5B
x86
Microsoft.crm.application.components.core.dll3.0.5300.1615292,20003-May-200702:47MD5: F1F16E2E4CD0BE366E3CDB7AD7CBC212
SHA1: 5957E4E3857F3A37CC020383FB411C5E30EA50DC
x86
Microsoft.crm.application.pages.dll3.0.5300.1615738,66403-May-200702:46MD5: E3DF6FA27B8D405DA0794DDED08730AA
SHA1: 37B264CE11154344C7E7C23B7361AF82FE6593B1
x86
Print_dlg.aspxNot Applicable8,82202-May-200723:42Not ApplicableNot Applicable
Syncqueue.dll3.0.5300.1615396,13603-May-200703:02MD5: FF18E4F4B426B31F2CA196DF309B7C34
SHA1: 3D9E5D2950BC6C9CD61E3250C06F870B24CEADD1
x86

The Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

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File nameFile versionFile sizeDateTimeHashesPlatform
Crmaddin.dll3.0.5300.16151,209,70403-May-200703:02MD5: BC822B8653241CCDF4980F8B8896E9C7
SHA1: 89D41C46E4FE0C685E4CFCBA57D56FC4230E6C66
x86
Microsoft.crm.application.components.core.dll3.0.5300.1615292,20003-May-200702:46MD5: 205B7EE5833ABD42ED0E0B62EBD7F7E7
SHA1: 513EFD94B609CB210668E396FD977E97AF041809
x86
Microsoft.crm.application.components.strings.dll3.0.5300.1615726,37603-May-200702:46MD5: C359551B45CC427ED85209D81D46B0CD
SHA1: C18A1809B83D9A2F2D57CBBB9F625EB4B90AB26E
x86
Microsoft.crm.application.pages.dll3.0.5300.1615738,66403-May-200702:48MD5: D336BB08B5FFBCF1DFCAD07A658E2DF5
SHA1: E9B7EB2AEDC3B32F22C4A4D28F7DFE7D307A71F2
x86
Microsoft.crm.dll3.0.5300.1615382,31203-May-200702:46MD5: FA9370EBBE8BF9A9D8EAF04D91B8E962
SHA1: 86D9505C880938E00F0A9E299B810E951B1E0082
x86
Print_dlg.aspxNot Applicable8,82202-May-200723:42Not ApplicableNot Applicable
Syncqueue.dll3.0.5300.1615396,13603-May-200703:02MD5: CD9B37905890466F98DCDE5CBA2CB1B3
SHA1: 5EC29CC953F94A355F1381F1CC66A13131CAF007
x86
Crmaddin.dll3.0.5300.16151,209,70403-May-200703:02MD5: BC822B8653241CCDF4980F8B8896E9C7
SHA1: 89D41C46E4FE0C685E4CFCBA57D56FC4230E6C66
x86
Microsoft.crm.application.components.core.dll3.0.5300.1615292,20003-May-200702:46MD5: 205B7EE5833ABD42ED0E0B62EBD7F7E7
SHA1: 513EFD94B609CB210668E396FD977E97AF041809
x86
Microsoft.crm.application.components.strings.dll3.0.5300.1615726,37603-May-200702:46MD5: C359551B45CC427ED85209D81D46B0CD
SHA1: C18A1809B83D9A2F2D57CBBB9F625EB4B90AB26E
x86
Microsoft.crm.dll3.0.5300.1615382,31203-May-200702:46MD5: FA9370EBBE8BF9A9D8EAF04D91B8E962
SHA1: 86D9505C880938E00F0A9E299B810E951B1E0082
x86

The Microsoft Dynamics CRM server

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File nameFile versionFile sizeDateTimeHashesPlatform
Microsoft.crm.application.components.core.dll3.0.5300.1615288,10403-May-200702:47MD5: 2AEC81FB38BD7BC4DEC07F51DAF7F68D
SHA1: 7AA7938C285CEC67BB139D9B3D88A222B5481234
x86
Microsoft.crm.application.pages.dll3.0.5300.1615968,04003-May-200702:48MD5: 770076F0DA7F7044806F2FB91D89E090
SHA1: AC6C68DE9DB110026234BD3A44CE28873DABAA56
x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1615275,81603-May-200702:45MD5: F3826334F947DBFAD261EA3DB0E1B321
SHA1: 5333FCF5C47ADF69A3EB3D3583151C1FD46090D8
x86
Print_dlg.aspxNot Applicable8,82202-May-200723:41Not ApplicableNot Applicable
Crmdbhotfix.dll3.0.5300.1605105,83228-Mar-200703:01MD5: 03EE950503E9BD7425B1702308403C6C
SHA1: 6AE59976526A289FB9D1454846AFBF90210CE11E
x86
Kb927207_client.dll3.0.5300.161561,80003-May-200702:56MD5: ACDAA13719BB61AB5DABC4770678E5B3
SHA1: 083EE9E3A9A09E13EB587F5A2C0F71F2323B6688
x86
Kb931627_client.dll3.0.5300.1615160,10403-May-200702:56MD5: AC2BC0C08C93687BA7D77AC6012354DF
SHA1: 8D4A4742ADAFF00088EF0A4CFD5309A9D95619F2
x86
Kb933214_client.dll3.0.5300.161571,01603-May-200702:56MD5: E1D4490B815D2EB3E59240E07E32BA0C
SHA1: 28B9E5616B659DD2CA5B1A46765387545ABD7681
x86
Kb933423_client.dll3.0.5300.161591,49603-May-200702:56MD5: 7F1E173337AE02813B10B6C3A532ADD2
SHA1: CF9A250F221633192C1EF39E2B36A1BF2AA64A43
x86
Kb933658_client.dll3.0.5300.161567,43203-May-200702:56MD5: 18C56AA16B6D420FF96A9F4A15AC57B0
SHA1: D5DD20223B5ED55AE8EA4654C6DC0512A45E66FB
x86
Kb936204_client.dll3.0.5300.161592,52006-May-200718:55MD5: C11C47D382DB30B1A3C798A0279C87B6
SHA1: 9D205F872230420684E854B16631D957F6E6B9F1
x86

Prerequisites

You must have the following update rollup installed to install this hotfix.
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel.

System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB$\Spuninst folder.

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM server components and the Microsoft Dynamics CRM client for Microsoft Outlook components.

Install this hotfix on the Microsoft Dynamics CRM server and on the Microsoft Dynamics CRM client for Microsoft Outlook. To do this, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Use one or more of the following methods, depending on the software that you have installed.
    • The Microsoft Dynamics CRM server

      1. In the registry, locate the following subkey:
        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
      2. Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreCustomEntityFilter in the Name field.
      3. Double-click IgnoreCustomEntityFilter. Then, type 1 in the Value data field.
      4. Click Start, click Run, type iisreset, and then click OK.
    • The Microsoft Dynamics CRM laptop client for Outlook

      1. In the registry, locate the following subkey:
        HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient
      2. Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreCustomEntityFilter in the Name field.
      3. Double-click IgnoreCustomEntityFilter. Then, type 1 in the Value data field.
      4. Restart the Microsoft Dynamics CRM client for Outlook.
    • The Microsoft Dynamics CRM desktop client for Outlook

      Restart the Microsoft Dynamics CRM client for Outlook.

MORE INFORMATION

If the value data of the IgnoreCustomEntityFilter DWORD value is reverted to 0, Microsoft Dynamics CRM applies the custom entity filter again. Additionally, the related records that are deactivated remain invisible.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 934805 - Last Review: April 3, 2008 - Revision: 2.2
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB934805

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