If you load the Intel iSCSI Setup driver for an iSCSI disk during Windows Server 2003 installation, the installation program reports that no disk is detected, and the installation process fails

Consider the following scenario. You use an Intel PCI network controller to connect an iSCSI disk. Then, you try to install Windows Server 2003 on the iSCSI disk. During the installation process, you press F6 to load the Intel iSCSI Setup driver. However, the Windows Server 2003 installation program reports that no disk is detected. Therefore, the installation process fails.

This issue occurs because the existing Scsiport.sys driver does not support using the Intel iSCSI Setup driver during Windows Server 2003 installation.

To use the Intel iSCSI Setup driver during Windows Server 2003 installation, use the Scsiport.sys driver that is included in the following hotfix.

If you want to build this hotfix into bootable installation media, you can extract the updated Scsiport.sys file from the hotfix package by using the /x switch. Then, copy the extracted Scsiport.sys file into the Windows installation directory. The Scsiport.sys file does not have to be compressed. Instead, you can directly copy the file.

Then, use the Microsoft OEM Preinstall Kit (OPK) to prepare the bootable media. For more information, visit the following Microsoft Web site:Copy the Intel iSCSI Setup driver to a floppy disk. You can use this floppy disk during the installation process by pressing F6. The Intel iSCSI Setup driver package must include the following:

• A driver binary file
• An installation (.inf) file
• A Txtsetup.oem file
• A catalog file

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer if you apply this hotfix to an existing system. If you copy only the extracted Scsiport.sys file to the installation media, you do not have to restart the computer on which you extracted the Scsiport.sys file.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 1, x86-based versions

Windows Server 2003 with Service Pack 2, x86-based versions

Windows Server 2003 with Service Pack 1, Itanium-based versions

Windows Server 2003 with Service Pack 2, Itanium-based versions

Windows Server 2003, x64-based versions

Windows Server 2003 with Service Pack 2, x64-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.