A file that is attached to an e-mail message is not put in a Windows SharePoint Services 3.0 document library

When you send a file as an attachment to an e-mail message to a Microsoft Windows SharePoint Services 3.0 document library, the file is not put in the document library.

This problem may occur if one of the following conditions is true:

• A single file is attached to the e-mail message. Additionally, the body of the message is blank.
• Multiple files are attached to the e-mail message. The first file attachment is not put in the document library when multiple files are attached to an e-mail message.

How to obtain the hotfix

This issue is fixed in the Windows SharePoint Services 3.0 Hotfix Package that is dated April 12, 2007. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

To work around this problem, follow these steps:

1. Attach the missing file as a single attachment in an e-mail message.
2. Type some text in body of the message.
3. Send the e-mail message to the document library.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.