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DBCS characters are converted into question marks in a forwarded e-mail message in Exchange 2007
Article ID: 934887 - View products that this article applies to.
Consider the following scenario. A mailbox that is located on a Microsoft Exchange Server 2007 server has a server-side rule that forwards e-mail messages to target recipients. The original e-mail message is included in the body of the forwarded message. In this scenario, the recipients experience the following symptoms:
This problem occurs because Exchange 2007 uses English as the code page when Exchange 2007 processes the server-side rule that forwards e-mail messages to target recipients. Exchange does not use the code page of an e-mail message to process the rule. The header information for the original e-mail message is incorrect if DBCS characters are included.
To resolve this problem, install Update Rollup 3 for Exchange Server 2007. For more information about Update Rollup 3 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 3 for Exchange Server 2007For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
To work around this problem, use the Forward it to people or distribution list as an attachment rule so that the original message will be an attachment of the forwarded message.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the terminology that Microsoft uses when software is updated, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about the naming schema for Exchange Server software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/817903/ )New naming schema for Exchange Server software update packages