Article ID: 935081 - View products that this article applies to.
You have a computer that is running Winternals Administrator's Pak. When you try to install a product that uses the InstallShield installer, you may receive the following error message:
Additionally, you cannot continue with the installation.
The InstallShield Engine (Ikernel.exe) could not be launched. Error Loading Type Library/DLL patch
This problem occurs when InstallShield components on the computer are corrupted or missing.
To resolve this problem, use the following methods. After you complete a method, run Setup. If Setup does not work, go to the next method.
Method 1Delete the files that are in Temp directory.
Method 2Delete the following folder:
C:\Program Files\Common Files\InstallShield\Engine
Method 3Follow these steps:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Contact us for more help
Connect with Answer Desk for expert help.