Article ID: 935202 - Last Review: September 10, 2007 - Revision: 1.3

You cannot move a mailbox across forests in an Exchange 2007 organization

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SYMPTOMS

When you try to move a mailbox across forests in a Microsoft Exchange Server 2007 organization, the move mailbox operation is unsuccessful. Additionally, the following error message is logged in the Exchange Management Shell:

Move-Mailbox : Error was found for ‘Last Name, First Name’ (username@domain.com) because: Error occurred in the step: Approving object. An invalid ADSI pathname was passed., error code: -2147463168

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CAUSE

This problem occurs if the display name of a mailbox contains a comma. When this occurs, the move mailbox operation cannot correctly read the source account name. Additionally, the move mailbox operation cannot create a new account by using a new account name in the target forest.

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RESOLUTION

To resolve this problem, install Update Rollup 3 for Exchange Server 2007. For more information about Update Rollup 3 for Exchange Server 2007, see the following Exchange Help topic:

Description of Update Rollup 3 for Exchange Server 2007 (http://go.microsoft.com/fwlink/?LinkId=152564)

For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:

How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages

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