While attempting to connect to Xbox LIVE from a Games for Windows game, you experience connectivity issues

Article ID: 935310 - View products that this article applies to.
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SYMPTOMS

When you try to connect to Xbox LIVE from a Games for Windows video game, you may experience connectivity issues.
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CAUSE

You may experience this behavior if the network adapter is configured incorrectly.
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THINGS TO TRY

If you have more than one network adapter installed on the computer, follow these steps:
  1. Set the correct network adapter as the preferred device. To do this, follow these steps:

    Windows XP
    1. Click Start, click Run, type ncpa.cpl, and then click OK.
    2. On the Advanced menu, click Advanced Settings.
    3. On the Adapters and Bindings tab under Connections, click the up or down arrow buttons to change the order of connections to the order that you want.


    Windows Vista. Windows 7 and Windows 8
    1. Click Start
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      Start button
      or open the Start screen, type ncpa.cpl in the Start Search box, and then press ENTER.
    2. Press the ALT key on the keyboard.
    3. On the Advanced menu, click Advanced Settings.
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      User Account Control permission
      If you are prompted for an administrator password or confirmation, type the password or click Continue.
    4. On the Adapters and Bindings tab under Connections, click the up or down arrow buttons to change the order of connections to the order that you want.
  2. Disable the network adapters that you do not want to use. To do this, follow these steps:

    Windows XP
    1. Click Start, click Run, type devmgmt.msc, and then click OK.
    2. Expand Network adapters.
    3. Right-click each adapter that you do not want to use, and then click Disable.


    Windows Vista, Windows 7 and Windows 8
    1. Click Start
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      Start button
      or open the Start screen, type devmgmt.msc in the Start Search box, and then press ENTER.
    2. Expand Network adapters.
    3. Right-click each adapter that you do not want to use, and then click Disable.
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Xbox Support

Please visit the following website for information about how to contact Xbox Support:
support.xbox.com/contact-us
(http://support.xbox.com/contact-us)
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Properties

Article ID: 935310 - Last Review: April 23, 2012 - Revision: 5.0
APPLIES TO
  • Games for Windows - LIVE
Keywords: 
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