When you play a Windows Media High Definition Video DVD in Windows Media Center in Windows Vista, the video may not be synchronized with the audio

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Article ID: 935333 - View products that this article applies to.
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SYMPTOMS

You play a Microsoft Windows Media High Definition Video (WMV HD) DVD or a WMV HD file in Windows Media Center in Windows Vista. However, the video may not be synchronized with the audio. This problem may occur if the following conditions are true:
  • You pressed the Fast Forward button multiple times on the Media Center remote to fast forward the video at high speed.
  • You pressed the Play button to return the video to regular playback speed.
When this problem occurs, the audio plays at the new location. However, the video is not synchronized with the audio for a while. Eventually, the video catches up to the audio.

Additionally, if you previously installed the 932757 hotfix to resolve this problem, you may experience the following problem:
  • When you play a WMV HD DVD or a WMV HD file in Windows Media Center, you click Pause, you click Skip Forward several times, and then you click Fast Forward, you may receive an error message that resembles the following:
    The file is not available for playback

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces hotfix 932757.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ehplayer.dll6.0.6000.20567278,01628-Mar-200701:47x86
Update.mumNot applicable1,76528-Mar-200710:54Not applicable
X86_d680cbc7459f8c9000498f2408b2df32_31bf3856ad364e35_6.0.6000.20567_none_5e8d83882fc46166.manifestNot applicable70228-Mar-200710:54Not applicable
X86_microsoft-windows-ehome-ehplayer_31bf3856ad364e35_6.0.6000.20567_none_2c22def2d52a3177.manifestNot applicable76,85828-Mar-200710:55Not applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_ed31959f0bec55d9674b319cc1e9ee92_31bf3856ad364e35_6.0.6000.20567_none_7d396ed9d3126f34.manifestNot applicable70628-Mar-200710:54Not applicable
Amd64_microsoft-windows-ehome-ehplayer_31bf3856ad364e35_6.0.6000.20567_none_88417a768d87a2ad.manifestNot applicable76,88628-Mar-200711:00Not applicable
Ehplayer.dll6.0.6000.20567391,16828-Mar-200703:02x64
Update.mumNot applicable1,76528-Mar-200710:54Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 935333 - Last Review: May 20, 2008 - Revision: 3.1
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbbug kbfix kbhotfixserver kbqfe kbexpertisebeginner kbwinvistapostrtmfix KB935333

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