Windows Media Player 11 cannot play DRM-protected content on Windows Vista

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Article ID: 935336 - View products that this article applies to.
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SYMPTOMS

You may be unable to play Digital Rights Management (DRM)-protected content in Microsoft Windows Media Player 11 on a Windows Vista-based computer. When you try to play DRM-protected content, you may experience the following symptoms:
  • You receive the following error message:
    0xC00D11B1 - Windows Media Player cannot play the file. This can occur when another program or operating system component encounters a problem but does not communicate the nature of the problem to the Player.
  • Windows Media Player may abruptly close after the license for the content has been downloaded.

CAUSE

This issue occurs if the computer is using a Windows XP Display Driver Model (XDDM) graphics adapter driver.

RESOLUTION

To resolve this issue, you must install the most current version of a Windows Display Driver Model (WDDM) driver for the video card or for the integrated video device in the computer. To do this, follow these steps:
  • Make sure that the copy of Windows Vista is a validated, genuine copy. Visit the Genuine Microsoft Software page, and then click Validate Windows:
    http://www.microsoft.com/genuine/
  • Make sure that the video device has the most current WDDM drivers.
For a list of video cards that contain a graphics processing unit (GPU) that supports WDDM, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/windowsvista/aa905088.aspx
Make sure that you are using the latest WDDM-capable driver for the video devices. For more information, contact the manufacturer of your video device.

For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-us

Properties

Article ID: 935336 - Last Review: October 26, 2007 - Revision: 1.5
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Media Player 11
Keywords: 
kbmediafileplay kbexpertisebeginner kbtshoot kbprb KB935336

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