Description of the Outlook 2003 post-Service Pack 3 hotfix package: December 7, 2007

Issues that the hotfix package fixes

This hotfix package fixes the following issues:This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:

The Collaboration Data Objects file does not include the Western Australia time zone for daylight saving time changes

The version of the Collaboration Data Objects (Cdo.dll) file that is included in Outlook 2003 does not include the Western Australia time zone for daylight saving time (DST) changes. This hotfix package adds the Western Australia time zone to the Cdo.dll file.

Changes that you make in a Rich Text Format (RTF) e-mail message disappear

You change an RTF e-mail message. If the e-mail message is protected by Information Rights Management (IRM), changes that you make to the e-mail message disappear when you reply to the message or when you forward the message.

The message body disappears in a forwarded e-mail message that contains a Word document attachment

You open and then close a Microsoft Office Word document that is attached to a RTF e-mail message. If the e-mail message is protected by Information Rights Management (IRM), and then you forward the e-mail message, the message body disappears in the forwarded e-mail message. Only the Word document attachment is forwarded.

You cannot edit text in an HTML TEXTAREA Web element

You try to edit text in an HTML TEXTAREA Web element that is located in an HTML-formatted e-mail message. If you do not use Microsoft Office Word as the e-mail editor, text that is typed in the HTML TEXTAREA Web component is typed in the right-to-left text direction. Additionally, you may be unable to type text in the HTML TEXTAREA Web component.

A meeting request cannot be updated after the Blackberry desktop service has added properties to the request

When you try to send an update to a meeting, the meeting update is not sent. Instead, you receive the following error message: This problem can occur if you are using any software that updates the underlying meeting in your Calendar while you are composing the update to the meeting. For example, the problem can occur if the Blackberry desktop service is enabled and if this service adds five properties to the meeting on your calendar immediately after you send it for the first time.

After this hotfix is installed, you experience the following symptoms instead:

• You receive the following error message:
  The item could not be saved because it has been modified by another user or in another window.
• The meeting update is not sent.
• Any changes that you make while composing the meeting update are lost.
• Because of this change, you must reopen the meeting, add your changes again, and then resend the meeting update.

Note You should understand the following items related to this hotfix:

• This hotfix does not eliminate the error or allow for the immediate sending of the meeting update.
• If something has modified the underlying meeting on your calendar while you have the meeting update form open, you will receive the error when you click Send Update.
• There is currently no way to prevent these errors if something modifies the meeting on your calendar while the meeting update form is open.
• The best way to reduce or eliminate the error is to wait several minutes after you send out a meeting request before you open the meeting to send an update for that meeting. This lets the software that is modifying the meeting properties complete its task before you open the meeting to send the update.

Attachments are lost when you forward an RTF e-mail message

You receive a Rich Text Format (RTF) e-mail message that contains attachments. If the e-mail message is protected by Information Rights Management (IRM), the attachments are lost when you forward the e-mail message.

Contact fields may be missing when you search for a contact

When you search for a contact in Outlook 2003, the search results may not include the expected number of fields for the contacts that were found. This issue occurs if the following conditions are true:

• The Current View selection is either Address Card or Detailed Address Card.
• The search was not the first search that you performed in Outlook contacts.

For example, if a contact has telephone numbers and e-mail addresses, only one e-mail address may be displayed when you search for that contact.

You cannot forward an e-mail message that contains an unsent "draft" e-mail message as an attachment

You try to forward an e-mail message that contains an attachment. If the attachment is an unsent "draft" message from the sender of the e-mail message, you cannot forward the e-mail message that contains the attachment. Additionally, you receive the following error message:

Incorrect data may be retrieved by an add-in or by a macro that uses the ActiveInspector method

You use Microsoft Office Word to edit e-mail mesages. If you use an Outlook add-in or if you run a macro that uses the ActiveInspector method, incorrect data may be retrieved by the add-in or by the macro.

Calendar gridlines in Month view may appear skewed or in a different color

You view the Calendar in Month view. If security update 924085 (MS07-003) for Outlook 2003 is installed, the gridlines near the dates in the calendar may appear skewed or a different color.

For more information about the security update for Outlook 2003 that is dated January 9, 2007, click the following article number to view the article in the Microsoft Knowledge Base:

The MAPIToMIME conversion fails when the "Add digital signature to this message" option is turned off

You use a COM add-in that performs a MAPIToMIME conversion during the ItemSend event when an e-mail message is sent. If the "Add digital signature to this message" option is turned off when the e-mail message is sent, the MAPIToMIME conversion fails. Additionally, you receive the following error message:

Items that are found when you search in a folder that contains custom forms cannot be displayed in the Preview pane

You run Outlook in Cached Exchange Mode. You view items in a folder that contains custom forms. When you search for items in the folder, the items are found as expected. However, you receive the following error message in the preview pane for the found item: When you try to open the found item, you receive the following error message:

A Word document attachment may be slightly larger when a recipient receives the e-mail message

You send an e-mail message to a recipient that contains a Microsoft Office Word document as an attachment. If the "Add properties to attachments to enable Reply with Changes" option is not selected in Outlook 2003, the file size of the attachment may be slightly larger when the recipient receives the e-mail message.

You receive an error message after you close an item by using the Item.Close() event

You apply security update 924085 (MS07-003) for Outlook 2003. You close an Outlook item that uses the Item.Close() event. If the currently closed item is discarded by making a call to the Item.Close olDiscard method, you receive the following error message:

A duplicate contact is saved after you drag-and-drop a changed contact from a public folder

You work as a delegate in another user's Contacts folder. You drag-and-drop a contact to a public folder, and then you make changes to the contact in the public folder. If you then drag-and-drop the changed contact back to the Contacts folder, a duplicate contact is saved.

You receive an error message if you quickly save the changes to an e-mail message signature

You use the Advanced Edit feature when you create an e-mail message signature. If you quickly save the changes to the signature, you unexpectedly receive the following error message:

Outlook appears to stop responding when you drag an item after the Mailbox Cleanup window appears

You drag an item in your mail box to move the item to a different folder. If the Mailbox Cleanup window appears when you drag the item, Outlook appears to stop responding. Additionally, you cannot click in the Mailbox Cleanup window.

The message header and message body of a meeting request may appear incorrectly in Outlook 2003 if the meeting request is created in OWA 2007

You use a POP3 account in Outlook 2003 to download messages from a server that is running Microsoft Exchange 2007. If you receive a meeting request that was created by using Outlook Web Access 2007, the meeting request may be rendered incorrectly in Outlook 2003. For example, the message body of the meeting request may contain the message headers and the message body for the meeting request.

Outlook 2003 may stop responding when you view a Windows SharePoint Services alert message

When you try to open an alert e-mail message that was received from a Microsoft Windows SharePoint Services Web site, Outlook 2003 stops responding. This problem also occurs when you try to preview the alert e-mail message in the preview pane.

Outlook closes unexpectedly when you make a change to an item that is opened in the Outlook View control

You view a Web page that uses the Outlook View control in your Web browser. If you change an item that is opened in the Outlook View control, Outlook may close unexpectedly. Additionally, you receive the following error message: When you view the details of the error report, you receive an error signature that resembles the following error signature.

Meeting details may be missing when calendar is viewed by a user in a different time zone

You create two meeting requests that occur on the ending day of a Free/Busy publishing period. If another user in a different time zone views the calendar, the details for the meeting requests may not be displayed as expected. For example, the meeting details for one meeting may be missing completely.

Free/Busy information may be missing in a meeting request

When you view the Free/Busy information for an attendee in a meeting request in Outlook 2003, the Free/Busy information may be missing.

A MAPI account user receives an error message if a POP3 user declines a meeting request

A user who uses a MAPI account sends a meeting request. A recipient that uses a POP3 account accepts the meeting request. The POP3 recipient then declines the meeting request. When the MAPI account user views the meeting request, the user receives the following error message:

Dates of searched items may be incorrectly converted in a macro

When you run a macro that retrieves the date of searched Outlook items, the date may be converted incorrectly according to the current time zone.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix package is a post Office 2003 Service Pack 3 hotfix package. To install the hotfix package, you must have Office 2003 Service Pack 3 installed.

For more information about Office 2003 Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you must either create a registry key or modify a registry key. For more information about the registry key, click the following article numbers to view the articles in the Microsoft Knowledge Base:

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download informationMicrosoft Windows Installer .msp file informationAfter the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

REFERENCES