When you transfer a file between a Windows Vista-based client computer and a file server, Windows Vista stops responding

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Article ID: 935427 - View products that this article applies to.
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SYMPTOMS

You transfer a file between a Windows Vista-based client computer and a file server that is running a previous Windows operating system. Then, the Windows Vista-based client stops responding. This problem occurs if the following conditions are true:
  • Windows Vista and the file server use the Server Message Block (SMB) 1.0 protocol to transfer the file.
  • The network connection between the Windows Vista-based client computer and the file server is lost when you transfer the file. For example, the network cable is unplugged when you transfer the file.
Note When you transfer a file between a Windows Vista-based client computer and a file server that is running a previous Windows operating system, Windows Vista uses the SMB 1.0 protocol to transfer files.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
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File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable2,00020-Apr-200719:28Not Applicable
X86_1b43a127002151f35e5d282fbcae7f10_31bf3856ad364e35_6.0.6000.20582_none_dd8960e11264810f.manifestNot Applicable70120-Apr-200719:28Not Applicable
X86_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.0.6000.20582_none_86f3671667a4d446.manifestNot Applicable7,55320-Apr-200719:30Not Applicable
Mrxsmb10.sys6.0.6000.20582211,96820-Apr-200709:27x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_3de9e9fd593960102356f7a3fd92b9b1_31bf3856ad364e35_6.0.6000.20582_none_1ed93211d093bc26.manifestNot Applicable70520-Apr-200719:28Not Applicable
Amd64_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.0.6000.20582_none_e312029a2002457c.manifestNot Applicable7,82320-Apr-200719:34Not Applicable
Update.mumNot Applicable2,01220-Apr-200719:28Not Applicable
Mrxsmb10.sys6.0.6000.20582271,87220-Apr-200709:41x64

WORKAROUND

To work around this problem, restart the client computer when Windows Vista stops responding.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

After you apply this hotfix, Windows Vista issues a disconnected message before the file is successfully transferred to make sure that the SMB session is closed correctly.

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 935427 - Last Review: October 8, 2011 - Revision: 4.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Home Premium Beta
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbfix kbexpertiseadvanced kbqfe kbHotfixServer KB935427

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