A merged account contains incorrect sharing rights after you merge two accounts that contain different sharing rights in Microsoft Dynamics CRM

Article translations Article translations
Article ID: 935529 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 3.0. You install Update Rollup 1 for Microsoft Dynamics CRM 3.0. Additionally, you install hotfix 925163. Then, you create two accounts that contain different sharing rights for a user. Next, you merge both accounts. In this scenario, the merged account contains incorrect sharing rights for the user.

RESOLUTION

Update rollup information

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364 Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeHashesPlatform
Crmobjectmodel.dll3.0.5300.16306,770,53630-Jun-200702:13MD5: 06CDBD12E72469259FC16C37956ADAC6
SHA1: 0E4ABEEDA94D92BF1BBB0061EADEBEF35281FF61
x86
Microsoft.crm.application.pages.dll3.0.5300.1630738,66430-Jun-200702:06MD5: 8A7955C186D58636087406BCAAD03416
SHA1: 39490F54F491F6AFFE6E0D0E6EE62D6F6052994F
x86
Microsoft.crm.metadatahelper.dll3.0.5300.163083,30430-Jun-200702:06MD5: 2D69C10A24B340F31C433E42D58D0288
SHA1: C425047B5489D6D96D84BE8F851077531356A2BB
x86
Microsoft.crm.objectmodel.dll3.0.5300.1630320,87230-Jun-200702:06MD5: B2A1B78912678AC40A604CDA2CD6F8D6
SHA1: FEFFC1B2260D89041E6618B57D99339C608FB22F
x86
Pkgutil.cmdNot applicable11329-Mar-200720:18Not applicableNot applicable
Print_dlg.aspxNot applicable8,82229-Jun-200723:08Not applicableNot applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42MD5: D31741CF19E7D4C906A1059FD89C1D79
SHA1: A66C6852F249C6413220343BF65CEFD2E93D1E8D
x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42MD5: 16A81E3990F8FEE0030392D56482695A
SHA1: A9E13671C7D3C38D706CA4D9F8F7801A99A7E88F
x86

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeHashesPlatform
Crmobjectmodel.dll3.0.5300.16306,770,53630-Jun-200702:13MD5: 06CDBD12E72469259FC16C37956ADAC6
SHA1: 0E4ABEEDA94D92BF1BBB0061EADEBEF35281FF61
x86
Microsoft.crm.application.pages.dll3.0.5300.1630738,66430-Jun-200702:06MD5: EC8E02E6EAABA7996B1C0451AC811A46
SHA1: 034FABA6F45339EDB3BEFF1C7FA665E7549AD1D4
x86
Microsoft.crm.metadatahelper.dll3.0.5300.163083,30430-Jun-200702:06MD5: ACADF89C8E4CA88B21E2C313438191BB
SHA1: F390BA23FD26E225DC76443903D83A3D54A36FB6
x86
Microsoft.crm.objectmodel.dll3.0.5300.1630320,87230-Jun-200702:06MD5: 08BF38EB034F89DDEA6B7D46B40B5A5F
SHA1: 1908F32B85745B9F82001206EED3DD76A0BBF5C7
x86
Print_dlg.aspxNot applicable8,82229-Jun-200723:08Not applicableNot applicable

Microsoft Dynamics CRM 3.0 server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeHashesPlatform
Crmbulkmailservice.exe3.0.5300.16302,862,95230-Jun-200702:11MD5: 37201B8C7DCBE2B3ED5698151D640B4C
SHA1: 7A293754B033BC670EF13FFE21FD6EDFC67A45C9
x86
Crmobjectmodel.dll3.0.5300.16306,770,53630-Jun-200702:13MD5: 9A9CF4E55C63F256D48A1B5991A72BFD
SHA1: A6FDD6A42B4177F8FB7F8400BBF2CA1CD98F12A0
x86
Crmworkflowservice.exe3.0.5300.16303,911,01630-Jun-200702:11MD5: A0DF0F2610EEBB58A08CA3F03706A935
SHA1: 6FBA7C01E119C3BA39C40DA040881D7EC14B0C12
x86
Microsoft.crm.application.pages.dll3.0.5300.1630968,04030-Jun-200702:06MD5: 50938C294C8586C07284C8D5A7F41006
SHA1: A616B7BFC36ECA44C9FDEAB564FA163B9B5E73DA
x86
Microsoft.crm.metadatahelper.dll3.0.5300.163083,30430-Jun-200702:06MD5: 924F0B7E8219402B872A9C18A0E1CF9E
SHA1: D71F4EFD5F01E90DE60CF7CB14F525A5FC81A07D
x86
Microsoft.crm.objectmodel.dll3.0.5300.1630320,87230-Jun-200702:06MD5: CD1FD04EB1CE664B6CB65D4899A0EEAF
SHA1: 7699880E1BC2A074E68E923300CB5A112450E429
x86
Pkgutil.cmdNot applicable11329-Mar-200720:18Not applicableNot applicable
Print_dlg.aspxNot applicable8,82229-Jun-200723:08Not applicableNot applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38MD5: FC3AFA2E6014BAD3724129713B0B8735
SHA1: 083B5C2023E7F903852A0607A8D527B5C539E04B
x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39MD5: C3DEC53D3736B9000C2112A89A3434BA
SHA1: D7CABF23BFAED44DD21B51075C50822C108B9DED
x86
Crmdbhotfix.dll3.0.5300.1605105,83229-Mar-200720:18MD5: 03EE950503E9BD7425B1702308403C6C
SHA1: 6AE59976526A289FB9D1454846AFBF90210CE11E
x86
Kb927207_client.dll3.0.5300.163061,80030-Jun-200702:08MD5: 2FB47D20D29F342B536159D01B85AAED
SHA1: 5277ED855440B54495AD565E2C0BF442A6E7CFFA
x86
Kb930604_client.dll3.0.5300.163065,38430-Jun-200702:08MD5: 2FCEB392FF40DEE39F0C76648C02CBF4
SHA1: BE5A5D21A0A9D651D52D0BEDA8F09571AC1884FA
x86
Kb930610_client.dll3.0.5300.1630117,09630-Jun-200702:08MD5: C66FF71A2A56CFD8D914DCF6A72DA166
SHA1: 92F64E397BEC9B141570D0DFF0BE16E053FBE5FE
x86
Kb931627_client.dll3.0.5300.1630160,10430-Jun-200702:08MD5: 5D3F5BFA9E84C67D3C75B4A38C01699B
SHA1: 89D6E3FEF21D0C0985D9AFC67DA53098D24127DB
x86
Kb933214_client.dll3.0.5300.163071,01630-Jun-200702:08MD5: BB99A6E19CC97271FD4D66E299CDB7BF
SHA1: F7F3EB5CDE031AE4926D43C8A02A6CA6D754AB84
x86
Kb933423_client.dll3.0.5300.163091,49630-Jun-200702:08MD5: 9A017E4F51323EB7B187701760A82B7F
SHA1: DCDA4785CAC2F284EF1DC1A8D0A7DC9A911B70CC
x86
Kb933658_client.dll3.0.5300.163067,43230-Jun-200702:08MD5: EDD3A97A5376A01A6DCAE84482DB79BF
SHA1: 250F3043C19D1709FD7268FBDC219F666498F983
x86
Kb935529_client.dll3.0.5300.163071,52830-Jun-200702:08MD5: E1F79372C1A146041E9F44F56F7B4D35
SHA1: 523F6936BC236C7FB0E86C11558651C7FCF93283
x86
Kb935844_client.dll3.0.5300.1630116,07230-Jun-200702:08MD5: 687677D220F3868E55A240E9ABE9926A
SHA1: 31BF3E8750B0B0D122573ABF95460823C03DABB2
x86
Kb936204_client.dll3.0.5300.163092,52030-Jun-200702:08MD5: A80E1BA46B72E89260200ECC4FC2A2B2
SHA1: FB7AA9E9ADE530BE300F1347001B0914FA84111C
x86
Kb938238_client.dll3.0.5300.163070,50430-Jun-200702:08MD5: 364959222FA8CFFA440E06DFDFF2C530
SHA1: DE5FDDDA7EC9734ECF264B62602B42BD86A8BB0D
x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB935529$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

STATUS

This problem was corrected in Update Rollup 2 for Microsoft Dynamics CRM 3.0.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
For more information about Update Rollup 1 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available
For more information about hotfix 925163, click the following article number to view the article in the Microsoft Knowledge Base:
925163 The sharing rights of the subordinate record are missing after you merge two records that contain different sharing rights in Microsoft Dynamics CRM 3.0

Properties

Article ID: 935529 - Last Review: April 3, 2008 - Revision: 2.4
APPLIES TO
  • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB935529

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com