FIX: Windows Media Player 11 may stop responding when you transfer media to a device that uses the Media Transfer Protocol and then you cancel the transfer process

Article ID: 935552 - View products that this article applies to.
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SYMPTOMS

In Microsoft Windows Media Player 11, you transfer media to a portable device. For example, you transfer music files. When you cancel the transfer process, Windows Media Player 11 stops responding (hangs).

This problem occurs when the device uses the Media Transfer Protocol (MTP).
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CAUSE

This problem occurs because a communication issue occurs. The MTP class driver and the portable device do not correctly communicate a cancellation to one another when you perform either of the following actions:
  • You cancel the media transfer in Windows Media Player.
  • You close Windows Media Player while the transfer is in progress.
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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791
(http://support.microsoft.com/kb/935791/ )
How to obtain the latest Windows Vista service pack

Hotfix information

Download information

Microsoft Windows XP on x86-based computers (all languages)
The following files are available for download from the Microsoft Download Center:


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Download
Download the WindowsMedia11-KB935552-x86-INTL.exe package now.
(http://download.microsoft.com/download/7/B/1/7B1F225E-C9D6-4D8F-8676-7A343814E867/WindowsMedia11-KB935552-x86-INTL.exe)
Windows XP on x64-based computers (all languages)
The following files are available for download from the Microsoft Download Center:


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Download
Download the WindowsMedia11-KB935552-x64-INTL.exe package now.
(http://download.microsoft.com/download/7/B/1/7B1F225E-C9D6-4D8F-8676-7A343814E867/WindowsMedia11-KB935552-x64-INTL.exe)
Windows Vista for x86-based computers (all languages)
The following files are available for download from the Microsoft Download Center:


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Download
Download the Windows6.0-KB935552-x86.msu package now.
(http://download.microsoft.com/download/B/D/1/BD1350F6-03DD-499E-9087-219838A47CFE/Windows6.0-KB935552-x86.msu)
Windows Vista for x64-based computers (all languages)
The following files are available for download from the Microsoft Download Center:


Collapse this imageExpand this image
Download
Download the Windows6.0-KB935552-x64.msu package now.
(http://download.microsoft.com/download/B/D/1/BD1350F6-03DD-499E-9087-219838A47CFE/Windows6.0-KB935552-x64.msu)


For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591
(http://support.microsoft.com/kb/119591/ )
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP for x86-based computers
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File nameFile versionFile sizeDateTimePlatform
Wpdmtpdr.dll5.2.5721.5223671,23218-Apr-200715:03x86
Wpdmtpus.dll5.2.5721.522363,48818-Apr-200715:03x86
Windows XP for x64-based computers
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File nameFile versionFile sizeDateTimePlatform
Wpdmtpdr.dll5.2.5721.5223939,52018-Apr-200713:58x64
Wpdmtpus.dll5.2.5721.522376,80018-Apr-200713:58x64
Windows Vista for x86-based computers
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File nameFile versionFile sizeDateTimePlatform
Wpdconns.dll6.0.6000.2058033,28017-Apr-200702:23x86
Wpdmtp.dll6.0.6000.20580151,55217-Apr-200702:23x86
Wpdmtpdr.dll6.0.6000.20580664,57617-Apr-200702:23x86
Wpdmtpip.dll6.0.6000.2058066,04817-Apr-200702:23x86
Wpdmtpus.dll6.0.6000.2058060,92817-Apr-200702:23x86
Wpdusb.sys6.0.6000.2058039,93617-Apr-200701:43x86
Windows Vista for x64-based computers
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wpdconns.dll6.0.6000.2058037,37617-Apr-200703:36x64
Wpdmtp.dll6.0.6000.20580193,02417-Apr-200703:36x64
Wpdmtpdr.dll6.0.6000.20580934,91217-Apr-200703:36x64
Wpdmtpip.dll6.0.6000.2058081,40817-Apr-200703:36x64
Wpdmtpus.dll6.0.6000.2058074,75217-Apr-200703:36x64
Wpdusb.sys6.0.6000.2058046,08017-Apr-200702:16x64
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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
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Properties

Article ID: 935552 - Last Review: September 27, 2011 - Revision: 4.0
APPLIES TO
  • Windows Media Player 11
Keywords: 
kbvistasp1fix atdownload kbfix KB935552
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