When you use Remote Desktop Connection to connect to a terminal server, PNG images do not appear in Internet Explorer 7 during that RDP session

Article translations Article translations
Article ID: 935560 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When you use Remote Desktop Connection to connect to a terminal server, Portable Network Graphic (PNG) images do not display in Windows Internet Explorer 7 during that Remote Desktop Protocol (RDP) session. A red X appears instead of the image.

This problem occurs when you configure the Remote Desktop Connection to use the "256 colors" display mode.

Note This problem does not occur in Microsoft Internet Explorer 6.

RESOLUTION

To resolve this problem, use one of the following methods.

Method 1: Install the service pack

Windows Vista Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008

For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -
http://technet.microsoft.com/en-us/library/dd335033.aspx
Note: Currently, the list of hotfixes and security updates is available only in English.

Method 2: Install the security update

To resolve this problem, install the security update that is described in Microsoft Knowledge Base article 931768. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
931768 MS07-027: Cumulative Security Update for Internet Explorer

Method 3: Apply the hotfix

To resolve this problem, apply the hotfix that is appropriate for your operating system.

Windows Vista

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To install the hotfix, you must have Internet Explorer 7 installed.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
Registry information
To use this hotfix, you do not have to make any changes to the registry.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable1,94608-May-200717:56Not Applicable
X86_6982527afc6e6343838cad5c0d22dad0_31bf3856ad364e35_6.0.6000.20593_none_62a7233e9748950e.manifestNot Applicable70308-May-200717:56Not Applicable
X86_microsoft-windows-ie-imagesupport_31bf3856ad364e35_6.0.6000.20593_none_3c39d4bf0f4bd7b6.manifestNot Applicable16,53708-May-200717:58Not Applicable
Imgutil.dll7.0.6000.2059336,35208-May-200702:48x86

Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_6982527afc6e6343838cad5c0d22dad0_31bf3856ad364e35_6.0.6000.20593_none_bec5bec24fa60644.manifestNot Applicable70508-May-200717:56Not Applicable
Amd64_b4ff7134053c0fe8b8770bdd968a0ce8_31bf3856ad364e35_6.0.6000.20593_none_b401a68d762ebf6b.manifestNot Applicable70708-May-200717:56Not Applicable
Amd64_microsoft-windows-ie-imagesupport_31bf3856ad364e35_6.0.6000.20593_none_98587042c7a948ec.manifestNot Applicable16,55308-May-200718:03Not Applicable
Package_1_for_kb935560~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,79408-May-200717:56Not Applicable
Package_2_for_kb935560~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,95708-May-200717:56Not Applicable
Update.mumNot Applicable1,85308-May-200717:56Not Applicable
Imgutil.dll7.0.6000.2059352,73608-May-200703:46x64

Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To install the hotfix, you must have Internet Explorer 7 and Windows XP Service Pack 2 installed.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
Registry information
To use this hotfix, you do not have to make any changes to the registry.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Imgutil.dll7.0.6000.2059336,35211-May-200704:54x86

Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To install the hotfix, you must have Internet Explorer 7 and Windows Server 2003 Service Pack 2 installed.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
Registry information
To use this hotfix, you do not have to make any changes to the registry.
File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Imgutil.dll7.0.6000.2059336,35210-May-200723:39x86

Windows Server 2003 with SP2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Imgutil.dll7.0.6000.2059352,73610-May-200708:57x64SP2Not Applicable
Wimgutil.dll7.0.6000.2059336,35210-May-200708:57x86SP2WOW

Windows Server 2003 with SP2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Imgutil.dll7.0.6000.20593110,59210-May-200708:58IA-64SP2Not Applicable
Wimgutil.dll7.0.6000.2059336,35210-May-200708:58x86SP2WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 935560 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Internet Explorer 7 for Windows XP
  • Windows Internet Explorer 7 for Windows Server 2003
  • Windows Internet Explorer 7 in Windows Vista
Keywords: 
kbautohotfix kbvistasp1fix kbqfe kbHotfixServer KB935560

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com