Error message when you start a 2007 Office program on a computer that is running Outlook 2007 with Business Contact Manager: "Office application version does not match"

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Article ID: 935569 - View products that this article applies to.
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SYMPTOMS

You start any of the following 2007 Microsoft Office programs on a computer that is running Microsoft Office Outlook 2007 with Business Contact Manager:
  • Microsoft Office Excel 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Word 2007
When you do this, you receive the following error message:
Office application version does not match.

CAUSE

This problem occurs when the Outlook 2007 version number is changed. The Outlook 2007 version number may change for one of the following reasons:
  • You install a hotfix for Outlook 2007.
  • You install an update for Outlook 2007.
Outlook 2007 with Business Contact Manager installs the "Business Contact Manager for Outlook" add-in (BcmHistoryAddin.dll). This add-in runs when one of the 2007 Office programs in the "Symptoms" section is started. When this add-in runs and the version number of Outlook 2007 has changed, the add-in incorrectly displays the error message.

RESOLUTION

The following file is available for download from the Microsoft Download Center:


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Download
Download the BCM2007QFE-KB935569-FullFile-ENU.EXE package now.

Note This update is available only for the U.S. English version of Outlook 2007 with Business Contact Manager.

Release Date: April 11, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

WORKAROUND

Windows Vista

If you are running a non-U.S. English version of Outlook 2007 with Business Contact Manager and you are running Windows Vista, follow these steps to work around this problem:
  1. As an administrator, start each 2007 Office program that is listed in the "Symptoms" section. To do this, follow these steps:
    1. In Windows Explorer, locate the executable (.exe) file for the 2007 Office program.
    2. Right-click the .exe file, and then click Run as administrator.
    3. If you receive the User Account Control dialog box, click Continue.
  2. Click OK when you receive the error message.
When you run a 2007 Office program as an administrator and then you click OK on the error message, the "Business Contact Manager for Outlook" add-in will be disabled for that 2007 Office program.

Windows XP

If you are running a non-U.S. English version of Outlook 2007 with Business Contact Manager and you are running Windows XP, no workaround is needed. When you click OK on the error message that you receive when you start a 2007 Office program, the program disables the "Business Contact Manager for Outlook" add-in.

MORE INFORMATION

In Windows Vista, the functionality of the "Business Contact Manager for Outlook" add-in is disabled after you follow the steps in the "Workaround" section. In Windows XP, the functionality of the "Business Contact Manager for Outlook" add-in is disabled after you click OK on the error message. Specifically, the following functions are disabled in the 2007 Office programs:
  • You cannot link a document to a Business Contact record from the 2007 Office program. However, you can link the 2007 Office document in Outlook 2007 with Business Contact Manager.
  • You cannot launch a marketing campaign from Publisher 2007 or from Word 2007. However, you can launch a marketing campaign by using a 2007 Office document in Outlook 2007 with Business Contact Manager.
  • A campaign will not be marked as "completed" when you do the following:
    1. You launch a "mail merge" marketing campaign in Outlook 2007 with Business Contact Manager.
    2. You use Publisher 2007 or Word 2007 to complete the mail merge.
    3. You return to Outlook 2007 with Business Contact Manager.
  • The Track through Business Contact Manager option is not available on the Mail Merge task pane in Publisher 2007 or in Word 2007.
  • You cannot open the learning center from the 2007 Office program.

STATUS

Microsoft has confirmed that this is a problem in Office Outlook 2007 with Business Contact Manager.

Properties

Article ID: 935569 - Last Review: April 13, 2007 - Revision: 1.3
APPLIES TO
  • Microsoft Office Outlook 2007 with Business Contact Manager
  • Microsoft Office Excel 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Word 2007
Keywords: 
atdownload kbstartprogram kberrmsg kbexpertisebeginner kboffice2007postrtmfix kbqfe kbbug kbfix kbpubtypekc KB935569

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