Error message when you try to install a specific language version of the 2007 Office suite from a multilanguage version of the Select License DVD: "Error: Cannot find resource ShellUI.MST"

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Article ID: 935683 - View products that this article applies to.
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SYMPTOMS

You use a multilanguage version of a Microsoft Select License DVD to install a non-English 2007 Microsoft Office suite or to install a non-English 2007 Microsoft Office program. When you do this on an operating system that has the User Locale set to English, you receive the following error message:
Error: Cannot find resource ShellUI.MST. Download does not exist for package {90120000-0115-0409-0000-0000000FF1CE} on drive C:\Program Files\Microsoft Office Type: FileNotFound.

CAUSE

This problem occurs because the Setup program tries to match your "Setup user experience" to your User Locale. For example, if your User Locale is set to Chinese, you expect that the Setup program will use the Chinese language in the user interface.

The set of languages that Setup can use is larger than the set of languages in which the specific product is available. Setup tries to install the English ShellUI.mst file that matches the English "Setup user experience." However, Setup fails because the ShellUI.mst file is not included in the product that is being installed.

This issue occurs in the following language versions of 2007 Office Select:
  • Arabic
  • Chinese (Hong Kong)
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Croatian
  • Hebrew
  • Hindi
  • Korean
  • Latvian
  • Lithuanian
  • Romanian
  • Serbian
  • Slovak
  • Slovenian
  • Thai
  • Ukranian

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Change the User Locale

Change the User Locale to the language of the product that you want to install before you run Setup.

To do this, double-click the Regional and Language Options item in Control Panel, and then click the Regional Options tab.

Setup will then match that language, and it will install the correct language version of ShellUI.mst.

Method 2: Edit the custom Config.xml file

Edit the custom Config.xml file with which you install the 2007 Office suite or individual program. To do this, follow these steps:
  1. In the core product folder, locate the custom Config.xml file.
  2. Open the Config.xml file in a text editor, such as Notepad.
  3. Find the <AddLanguage> element, and then delete the opening tag (<!--) and the closing tag (-->).
  4. Set the value of the Id attribute to the language tag that corresponds to the language that you want to install. You can specify more than one language by including additional <AddLanguage> elements and attributes.
  5. Specify which language to use for the shell user interface by setting the <ShellTransform> attribute of the <AddLanguage> element.

    For example, to specify that Setup install the Chinese (Hong Kong) version of a 2007 Office suite, and to specify Chinese (Hong Kong) as the default installation language, add the following elements.
    <AddLanguage Id="zh-hk" ShellTransform="yes" />

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 935683 - Last Review: October 15, 2007 - Revision: 3.3
APPLIES TO
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Basic 2007
Keywords: 
kbsetup kbinstallation kbexpertiseinter kbtshoot kberrmsg kbprb KB935683

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