Article ID: 935685 - View products that this article applies to.
In Windows Vista, you may receive an error message that resembles the following when you configure the Media Center feature:
You may also receive this error message when a scheduled Electronic Program Guide download occurs.
Windows Media Center Store Update Manager stopped working and was closed.
A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
When this problem occurs, an error message that resembles the following may be logged in the Application log:
Event Type: Error
Event Source: Application Error
Event ID: 1000
Faulting application mcupdate.EXE, version 6.0.6000.16386, time stamp 0x4549b55f, faulting module KERNEL32.dll, version 6.0.6000.16386, time stamp 0x4549bd80, exception code 0xe0434f4d, fault offset 0x0001b09e, process id 0x1d74, application start time 0x01c79cc85730cdbd.
This problem may occur when you modify the registry to use a custom program guide.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/935791/ )How to obtain the latest Windows Vista service pack
Hotfix informationTo resolve this problem, apply the following hotfix. Then, edit the Windows Vista registry to preserve the settings for the custom program guide. For information about how to do this, see the "Registry information" section.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
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Windows Vista, 64-bit versions
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Registry informationImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To preserve the settings for the custom program guide, set the disableUpdateDiscSvc registry entry to 1 after you apply this hotfix. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
Before you apply the hotfix package, one of the following scenarios may occur:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 935685 - Last Review: June 21, 2014 - Revision: 1.0