Error message when you configure the Media Center feature or when a scheduled program guide download occurs in Windows Vista: "Windows Media Center Store Update Manager stopped working"

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Article ID: 935685 - View products that this article applies to.
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Symptoms

In Windows Vista, you may receive an error message that resembles the following when you configure the Media Center feature:
Windows Media Center Store Update Manager stopped working and was closed.

A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
You may also receive this error message when a scheduled Electronic Program Guide download occurs.

When this problem occurs, an error message that resembles the following may be logged in the Application log:
Event Type: Error
Event Source: Application Error
Event ID: 1000
Description:
Faulting application mcupdate.EXE, version 6.0.6000.16386, time stamp 0x4549b55f, faulting module KERNEL32.dll, version 6.0.6000.16386, time stamp 0x4549bd80, exception code 0xe0434f4d, fault offset 0x0001b09e, process id 0x1d74, application start time 0x01c79cc85730cdbd.

Cause

This problem may occur when you modify the registry to use a custom program guide.

Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

To resolve this problem, apply the following hotfix. Then, edit the Windows Vista registry to preserve the settings for the custom program guide. For information about how to do this, see the "Registry information" section.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mcupdate.exe6.0.6000.20576136,19211-Apr-200706:34x86
Update.mumNot applicable1,74111-Apr-200714:24Not applicable
X86_fe9b0d04c84bc7376940ee83f5e7088f_31bf3856ad364e35_6.0.6000.20576_none_fe08156ff8a46d7d.manifestNot applicable67811-Apr-200714:24Not applicable
X86_mcupdate_31bf3856ad364e35_6.0.6000.20576_none_c6fa7e60c7f8cec4.manifestNot applicable6,98811-Apr-200714:26Not applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_bc6d08c2f8ca2689e294ff1f9168cd78_31bf3856ad364e35_6.0.6000.20576_none_ce7501c4e2de09ff.manifestNot applicable68211-Apr-200714:24Not applicable
Amd64_mcupdate_31bf3856ad364e35_6.0.6000.20576_none_231919e480563ffa.manifestNot applicable7,00611-Apr-200714:31Not applicable
Mcupdate.exe6.0.6000.20576151,04011-Apr-200707:47x64
Update.mumNot applicable1,74111-Apr-200714:24Not applicable

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


To preserve the settings for the custom program guide, set the disableUpdateDiscSvc registry entry to 1 after you apply this hotfix. To do this, follow these steps:
  1. Click Start, type regedit in the Start Search box, and then press ENTER.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Currentversion\Media Center\Service\EPG\
  3. In the details pane, right-click disableUpdateDiscSvc, and then click Modify.
  4. In the Value data box, type 1, and then click OK.
  5. Exit Registry Editor.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

More information

Before you apply the hotfix package, one of the following scenarios may occur:
  • When the disableUpdateDiscSvc registry entry has a value of 1, the Windows Media Center Store Update Manager (Mcupdate.exe) may exit unexpectedly. You experience the problem that is described in the "Symptoms" section.

    In this scenario, McUpdate.exe does not modify the discSvc registry entry.
  • If the disableUpdateDiscSvc registry entry does not exist, or if the entry has a value of zero, Mcupdate.exe resets the discSvc entry to the default value. In this scenario, third-party electronic program guides may be disabled. Additionally, you may receive an error message that resembles the following:
    Invalid country or region
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 935685 - Last Review: June 21, 2014 - Revision: 1.0
Applies to
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbwinvistapostrtmfix kbhotfixserver kbexpertiseinter kbqfe kbfix kbbug KB935685

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