Article ID: 935696 - Last Review: October 11, 2007 - Revision: 1.8

You receive a Stop 0x000000D1 error when you remove a USB storage device from a computer that is running Windows Server 2003 Service Pack 1 (SP1)

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SYMPTOMS

After you use the Safely Remove Hardware feature to remove a USB storage device, you receive the following error message when you disconnect the device from the computer:
*** STOP: 0x000000D1 (0x00000014, 0x00000002, 0x00000000, 0xb777a275)
DRIVER_IRQL_NOT_LESS_OR_EQUAL
You experience this problem if the following conditions are true:
  • The computer is running Microsoft Windows Server 2003 Service Pack 1 (SP1).
  • The storage device contains an encrypted volume that uses the FAT file system.
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CAUSE

This problem occurs because of a problem in the Windows Server 2003 SP1 version of the FastFat.sys driver.

Note Not all Stop 0x000000D1 errors are caused by the problem that is mentioned in the "Symptoms" section.
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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Windows Server 2003 Service Pack 2.
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MORE INFORMATION

The symptoms of a Stop error vary depending on the failure options that have been configured in Windows. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
307973  (http://support.microsoft.com/kb/307973/ ) How to configure system failure and recovery options in Windows
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APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 1, when used with:
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Storage Server 2003
  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Datacenter x64 Edition
  • Microsoft Windows Storage Server 2003 R2
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows XP Professional x64 Edition
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Keywords: 
kbharmony kbbug kbexpertiseinter kbtshoot kbfix kbwinserv2003sp2fix KB935696
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