The screen may be black or the menu screen may be unresponsive in Windows Media Center in Windows Vista

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Article ID: 935901 - View products that this article applies to.
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SYMPTOMS

You use a computer that is running Windows Vista Ultimate or Windows Vista Home Premium. When you use Windows Media Center to watch a DVD or to watch TV in full-screen mode, the computer goes to sleep. However, when the computer wakes up, the screen may be black. Or, the Media Center menu screen may be unresponsive.

Note You may still hear audio by using the arrows on the keyboard to move around the Media Center menu.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Msil_ehexthost_31bf3856ad364e35_6.0.6000.20591_none_bd2bc0bbdb16fac3.manifestNot applicable12,69404-May-200717:54
Msil_ehshell_31bf3856ad364e35_6.0.6000.20591_none_89d95f465ddb25ca.manifestNot applicable8,36004-May-200717:54
Msil_microsoft.mediacenter_31bf3856ad364e35_6.0.6000.20591_none_23c0aaa0e88c0590.manifestNot applicable4,22804-May-200717:54
Windows6.0-kb935901-v2-x86.cabNot applicable1,509,88904-May-200717:03
Windows6.0-kb935901-v2-x86.msuNot applicable1,628,21504-May-200717:20
Windows6.0-kb935901-v2-x86.xmlNot applicable44704-May-200717:07
Wsusscan.cabNot applicable115,02604-May-200717:07
X86_31ffb511d81e886e4c77a0189a2e8e20_31bf3856ad364e35_6.0.6000.20591_none_d7b8432f51a12581.manifestNot applicable67804-May-200717:52
X86_32de8cc06598d90b229b5805614c94c5_31bf3856ad364e35_6.0.6000.20591_none_446703c7e4d54f21.manifestNot applicable69204-May-200717:52
X86_a7dc763ad9ed3e7481b9b33f97c3f312_31bf3856ad364e35_6.0.6000.20591_none_1cb6af99681dc8cd.manifestNot applicable68004-May-200717:52
Ehexthost.exe6.0.6000.20591135,16804-May-200702:44
Ehexthost.exe.configNot applicable80603-May-200723:30
Ehshell.dll6.0.6000.205914,374,52804-May-200702:44
Microsoft.mediacenter.dll6.0.6000.20591212,99204-May-200702:44
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Amd64_31ffb511d81e886e4c77a0189a2e8e20_31bf3856ad364e35_6.0.6000.20591_none_33d6deb309fe96b7.manifestNot applicable68004-May-200717:52
Amd64_32de8cc06598d90b229b5805614c94c5_31bf3856ad364e35_6.0.6000.20591_none_a0859f4b9d32c057.manifestNot applicable69404-May-200717:52
Amd64_a7dc763ad9ed3e7481b9b33f97c3f312_31bf3856ad364e35_6.0.6000.20591_none_78d54b1d207b3a03.manifestNot applicable68204-May-200717:52
Msil_ehexthost_31bf3856ad364e35_6.0.6000.20591_none_bd2bc0bbdb16fac3.manifestNot applicable12,69604-May-200717:58
Msil_ehshell_31bf3856ad364e35_6.0.6000.20591_none_89d95f465ddb25ca.manifestNot applicable8,36004-May-200717:58
Msil_microsoft.mediacenter_31bf3856ad364e35_6.0.6000.20591_none_23c0aaa0e88c0590.manifestNot applicable4,22804-May-200717:58
Windows6.0-kb935901-v2-x64.cabNot applicable1,509,92704-May-200717:03
Windows6.0-kb935901-v2-x64.msuNot applicable1,632,98004-May-200717:20
Windows6.0-kb935901-v2-x64.xmlNot applicable44904-May-200717:07
Wsusscan.cabNot applicable119,81404-May-200717:07
Ehexthost.exe6.0.6000.20591135,16804-May-200703:56
Ehexthost.exe.configNot applicable80603-May-200723:28
Ehshell.dll6.0.6000.205914,374,52804-May-200702:44
Microsoft.mediacenter.dll6.0.6000.20591212,99204-May-200702:44

WORKAROUND

To work around this problem, press CTRL+ALT+DEL, and then click Cancel.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

Properties

Article ID: 935901 - Last Review: October 8, 2011 - Revision: 5.0
APPLIES TO
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbprb kbexpertisebeginner kbqfe kbHotfixServer KB935901

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