FIX: Windows Media Player stops responding when you use a Nero burning plug-in

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Article ID: 935957 - View products that this article applies to.
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When you use a Nero burning plug-in (Neroburnplugin.dll) for Microsoft Windows Media Player, Windows Media Player stops responding (hangs) at random times. This problem occurs after you upgrade to Windows Media Player 11.


This problem occurs because the Nero plug-in is incompatible with Windows Media Player 11.


A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following files are available for download from the Microsoft Download Center:

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Download the WindowsMedia11-KB935957-x86-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.


This hotfix contains no binary updates to any of the Windows Media Player files. The hotfix removes the following two registry keys:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MediaPlayer\UIPlugins\{292AE934-4F49-40bb-9E7E-6F6398ED9C31}
  • HKEY_CLASSES_ROOT\CLSID\{896E73F0-3851-11D3-AA54-00C04FD22F8C}
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


Article ID: 935957 - Last Review: September 27, 2011 - Revision: 2.0
  • Windows Media Player 11
kbtshoot kbfix KB935957

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