Description of the Outlook 2003 post-Service Pack 3 hotfix package: December 14, 2007

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Article ID: 936184 - View products that this article applies to.
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SUMMARY

This article describes the Microsoft Office Outlook 2003 issues that are fixed in the Outlook 2003 post-Service Pack 3 hotfix package that is dated December 14, 2007.
This article describes the following items about the hotfix:
  • The issues that the hotfix fixes.
  • The prerequisites for installing the hotfix.
  • Whether you must restart the computer after you install the hotfix.
  • Whether the hotfix is replaced by any other hotfix.
  • Whether you must make any registry changes.
  • The files that the hotfix contains.

INTRODUCTION

Issues that the hotfix package fixes

This hotfix package fixes the following issue:
939996 Error message when you press F9 to send and to receive e-mail messages in Outlook 2003: "TASK 'Microsoft Exchange Server' reported error (0x8004010F)"
This hotfix package also fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:
  • The "Send Options" dialog box does not open if more than five address spaces are configured for fax

    Consider the following scenario. You run Outlook 2003 on a server that is running Microsoft Exchange Server. On this server, more than five address spaces are configured for fax. You right-click a fax address in the To box of an e-mail message and then click Send Options. In this scenario, the Send Options dialog box does not open.

    Additionally, you receive the following error message:
    Cannot perform the requested operation. The command selected is not valid for this recipient. To set option for this message, click Options on the toolbar.
  • You receive an inaccurate error message when you try to save a malformed HTML e-mail message

    When you try to save a malformed HTML e-mail message as an .msg file, the message is not saved. Additionally, you receive the following inaccurate error message:
    The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, and permanently (SHIFT + DEL) delete them.
    After you install this hotfix package, you will receive the following error message when you try to save a malformed HTML e-mail message:
    Operation failed.
  • An e-mail message does not open when the message is in a subfolder of a message folder that you copied to your personal folders (.pst) file

    You move or copy a message folder that contains subfolders from an offline folder (.ost) file to your personal folders (.pst) file. When you try to open an e-mail message in a subfolder in the .pst file, the message does not open.

    Additionally, you receive the following error message:
    This is a message header. The full item has not been downloaded.
    If you double-click the message header to open the e-mail message, you receive the following error message:
    Can't open this item. This operation is not supported until the entire message is downloaded. Download the message and try again.
  • Outlook may not use the same security form when you are in Cached Exchange Mode as it does when you are offline

    You use Outlook security forms to send attachments in e-mail messages. If you have multiple security forms, Outlook may not use the same security form when you are working in Cached Exchange Mode as it does when you are offline.
  • An e-mail message that was moved to a .pst file by a rule does not open

    You enable your Out of Office Assistant and then create a rule to move e-mail messages that you receive to your personal folders (.pst) file. When you double-click an e-mail message that was moved to the .pst file by the rule, the message does not open.

    Additionally, you receive the following error message:
    Can't open this item. This operation is not supported until the entire message is downloaded. Download the message and try again.
  • Windows Internet Explorer may appear to stop responding when Outlook and Microsoft Communicator are running

    You run Outlook 2003 on a computer that is also running Communicator. In Internet Explorer, you click a link on a Web page that opens a Microsoft Word document. When you do this, Internet Explorer appears to stop responding. If you exit Communicator, Internet Explorer starts responding again.
  • The Collaboration Data Objects file does not include the Western Australia time zone for daylight saving time changes

    The version of the Collaboration Data Objects (Cdo.dll) file that is included with Outlook 2003 does not include the Western Australia time zone for daylight saving time (DST) changes. This hotfix package adds the Western Australia time zone to the Cdo.dll file.
  • Transaction logs on a server that is running Exchange Server grow quickly after you import a .pst file

    Consider the following scenario. You import a personal folders (.pst) file that is larger than your mailbox limitation. When you do this, you receive the following expected error message:
    You have exceeded the size limit on your mailbox. You can find types of items to delete or move, empty the deleted items folder, or you can have Outlook transfer items to an archive file.
    Additionally, the transaction logs on the server that is running Exchange Server grow quickly.

    In this scenario, if you close the error message, the transaction logs unexpectedly continue to grow quickly.
  • Transaction logs on a server that is running Exchange Server grow quickly after you move an e-mail message from your .pst file to your Inbox

    Consider the following scenario. You work in Cached Exchange Mode in Outlook 2003. You move an e-mail message from your personal folders (.pst) file to the Inbox folder. The e-mail message causes your mailbox limitation to be exceeded.

    In this scenario, the transaction logs on the server that is running Exchange Server grow quickly.
  • Outlook closes unexpectedly when you try to manage custom forms

    When you try to manage custom forms in the Forms Manager dialog box in Outlook 2003, Outlook closes unexpectedly.

    Additionally, you receive the following error message:
    Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
    When you view the data in the error report, the report contains an error signature that resembles the following error signature.
    Collapse this tableExpand this table
    Application nameApplication versionModule nameModule versionOffset
    Outlook.exe11.0.5510.0Outex.dll11.0.5525.00008bff1
    Note Other program versions, module versions, and offsets are possible.

    To manage custom forms in Outlook 2003, follow these steps:
    1. On the Tools menu, click Options.
    2. On the Other tab, click Advanced Options, and then click Custom Forms.
    3. On the Custom Forms tab, click Manage Forms.

MORE INFORMATION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix package is a post Microsoft Office 2003 Service Pack 3 hotfix package. To install the hotfix package, you must have Microsoft Office 2003 Service Pack 3 installed.

For more information about Office 2003 Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

Restart information

You do not have to restart the computer after you apply this hotfix package.

Hotfix replacement information

This hotfix package is not replaced by any later hotfix package.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix package may not contain all the files that you must have to fully update a product to the latest build. This hotfix package contains only the files that you must have to correct the issues that are listed in this article.
English
The English version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Office2003-kb936184-enu.exe11.0.8202.09,680,44014-Dec-200715:41
Outlook 2003

Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile sizeDateTime
Olkintl.msp4,155,39214-Dec-200715:41
After the hotfix is installed, the English version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Cdo.dll6.5.7653.8749,58408-Oct-200715:35
Contab32.dll11.0.8164.0121,69619-Apr-200718:53
Dumpster.dll11.0.8161.034,65623-Mar-200700:07
Emablt32.dll11.0.8202.0109,06420-Nov-200701:38
Emsabp32.dll11.0.8202.0268,29620-Nov-200701:39
Emsmdb32.dll11.0.8202.0712,71220-Nov-200701:39
Emsui32.dll11.0.8202.0137,73620-Nov-200701:38
Mapir.dll11.0.8200.0781,31205-Nov-200722:18
Mlshext.dll11.0.8161.033,12023-Mar-200700:06
Msmapi32.dll11.0.8202.01,428,48820-Nov-200701:39
Mspst32.dll11.0.8202.0732,16820-Nov-200701:39
Olkfstub.dll11.0.8202.0236,04020-Nov-200701:38
Outex.dll11.0.8202.0659,96820-Nov-200701:39
Outllibr.dll11.0.8202.03,060,23220-Nov-200701:39
Pstprx32.dll11.0.8200.0286,21605-Nov-200722:18
Scanost.exe11.0.8202.054,28020-Nov-200701:42
Scanpst.exe11.0.8161.045,92023-Mar-200700:07
Scnpst32.dll11.0.8161.0235,87223-Mar-200700:08
Scnpst64.dll11.0.8161.0244,57623-Mar-200700:08
Microsoft Office 2003 Multilanguage User Interface (MUI)

Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile sizeDateTime
Engmui.msp5,643,77614-Dec-200715:40
After the hotfix is installed, the English version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Contab32.dll11.0.8164.0121,69619-Apr-200718:53
Dumpster.dll11.0.8161.034,65623-Mar-200700:07
Emablt32.dll11.0.8202.0109,06420-Nov-200701:38
Emsabp32.dll11.0.8202.0268,29620-Nov-200701:39
Emsmdb32.dll11.0.8202.0712,71220-Nov-200701:39
Emsui32.dll11.0.8202.0137,73620-Nov-200701:38
Mapir.dll11.0.8200.0781,31205-Nov-200722:18
Msain.dll11.0.8161.0592,21623-Mar-200700:16
Msmapi32.dll11.0.8202.01,428,48820-Nov-200701:39
Msointl.dll11.0.8161.01,753,95223-Mar-200700:29
Mspst32.dll11.0.8202.0732,16820-Nov-200701:39
Outex.dll11.0.8202.0659,96820-Nov-200701:39
Outllibr.dll11.0.8202.03,060,23220-Nov-200701:39
Outlook.holNot applicable478,84412-Sep-200617:39
Ppintl.dll11.0.8161.0492,89623-Mar-200700:05
Pstprx32.dll11.0.8200.0286,21605-Nov-200722:18
Scanost.exe11.0.8202.054,28020-Nov-200701:42
Scanpst.exe11.0.8161.045,92023-Mar-200700:07
Wwintl.dll11.0.8161.0774,49623-Mar-200700:05
Xlintl32.dll11.0.8161.0710,49623-Mar-200700:12
Japanese
The Japanese version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Office2003-kb936184-jpn.exe11.0.8202.010,400,82414-Dec-200715:32
Outlook 2003

Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile sizeDateTime
Olkintl.msp4,106,75214-Dec-200715:31
After the hotfix is installed, the Japanese version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Cdo.dll6.5.7653.8749,58408-Oct-200715:53
Contab32.dll11.0.8164.0121,69619-Apr-200718:53
Dumpster.dll11.0.8161.034,65623-Mar-200700:07
Emablt32.dll11.0.8202.0109,06420-Nov-200701:38
Emsabp32.dll11.0.8202.0268,29620-Nov-200701:39
Emsmdb32.dll11.0.8202.0712,71220-Nov-200701:39
Emsui32.dll11.0.8202.0137,73620-Nov-200701:38
Mapir.dll11.0.8201.0782,33613-Nov-200700:45
Mlshext.dll11.0.8161.033,63223-Mar-200700:06
Msmapi32.dll11.0.8202.01,428,48820-Nov-200701:39
Mspst32.dll11.0.8202.0732,16820-Nov-200701:39
Olkfstub.dll11.0.8202.0237,06420-Nov-200701:39
Outex.dll11.0.8202.0659,96820-Nov-200701:39
Outllibr.dll11.0.8200.03,033,09605-Nov-200722:19
Pstprx32.dll11.0.8200.0286,21605-Nov-200722:18
Scanost.exe11.0.8202.077,32020-Nov-200701:42
Scanpst.exe11.0.8161.069,47223-Mar-200700:07
Scnpst32.dll11.0.8161.0235,87223-Mar-200700:08
Scnpst64.dll11.0.8161.0244,57623-Mar-200700:08
Office 2003 Multilanguage User Interface (MUI)

Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile sizeDateTime
Jpnmui.msp6,419,96814-Dec-200715:32
After the hotfix is installed, the Japanese version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Contab32.dll11.0.8164.0121,69619-Apr-200718:53
Dumpster.dll11.0.8161.034,65623-Mar-200700:07
Emablt32.dll11.0.8202.0109,06420-Nov-200701:38
Emsabp32.dll11.0.8202.0268,29620-Nov-200701:39
Emsmdb32.dll11.0.8202.0712,71220-Nov-200701:39
Emsui32.dll11.0.8202.0137,73620-Nov-200701:38
Imjp9.ime9.0.8161.0482,64823-Mar-200700:17
Imjp9k.dll9.0.8202.0851,45620-Nov-200701:46
Imjpdsvr.exe9.0.8202.0100,36020-Nov-200701:46
Imjprw.exe9.0.8202.0123,90420-Nov-200701:46
Mapir.dll11.0.8201.0782,33613-Nov-200700:45
Msain.dll11.0.8161.0662,87223-Mar-200700:16
Msmapi32.dll11.0.8202.01,428,48820-Nov-200701:39
Msointl.dll11.0.8164.01,899,36019-Apr-200719:09
Mspst32.dll11.0.8202.0732,16820-Nov-200701:39
Outex.dll11.0.8202.0659,96820-Nov-200701:39
Outllibr.dll11.0.8200.03,033,09605-Nov-200722:19
Outlook.holNot applicable475,31012-Sep-200617:40
Owci10.dll10.0.6765.0506,56803-Jun-200514:13
Ppintl.dll11.0.8167.0484,70421-May-200717:27
Pstprx32.dll11.0.8200.0286,21605-Nov-200722:18
Scanost.exe11.0.8202.077,32020-Nov-200701:42
Scanpst.exe11.0.8161.069,47223-Mar-200700:07
Wwintl.dll11.0.8166.0895,84010-May-200718:35
Xlintl32.dll11.0.8166.0727,39210-May-200718:38
French
The French version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Office2003-kb936184-fra.exe11.0.8206.011,038,26407-Mar-200802:14x86
Outlook 2003

Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Olkintl.mspNot Applicable4,130,81607-Mar-200802:15Not Applicable
After the hotfix is installed, the French version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdo.dll6.5.7653.21743,42429-Nov-200709:14x86
Contab32.dll11.0.8164.0121,69619-Apr-200712:53x86
Dumpster.dll11.0.8161.034,65622-Mar-200718:07x86
Emablt32.dll11.0.8202.0109,06419-Nov-200719:38x86
Emsabp3211.0.8202.0268,29619-Nov-200719:39x86
Emsmdb32.dll11.0.8206.0712,71230-Jan-200814:48x86
Emsui.dll11.0.8202.0137,73619-Nov-200719:38x86
Mapi32.dll11.0.8209.01,430,02425-Feb-200801:29x86
Mapir.dll11.0.8200.0847,39212-Nov-200708:20x86
Mlshext.dll11.0.8161.033,15203-May-200703:46x86
Mspst32.dll11.0.8206.0732,16830-Jan-200814:48x86
Olkfstub.dll11.0.8161.0236,41603-May-200703:46x86
Outex.dll11.0.8207.0660,48006-Feb-200820:32x86
Outllibr.dll11.0.8161.03,173,76003-May-200703:57x86
Pstprx32.dll11.0.8200.0286,21605-Nov-200716:18x86
Scanost.exe11.0.8161.055,16803-May-200703:58x86
Scanpst.exe11.0.8161.048,00011-May-200702:21x86
Scnpst32.dll11.0.8161.0235,87222-Mar-200718:08x86
Scnpst64.dll11.0.8161.0244,57622-Mar-200718:08x86
Office 2003 Multilanguage User Interface (MUI)

Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Framui.mspNot Applicable7,026,68807-Mar-200802:16Not Applicable
After the hotfix is installed, the French version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Contab32.dll11.0.8164.0121,69619-Apr-200712:53x86
Dumpster.dll11.0.8161.034,65622-Mar-200718:07x86
Emablt32.dll11.0.8202.0109,06419-Nov-200719:38x86
Emsabp3211.0.8202.0268,29619-Nov-200719:39x86
Emsmdb32.dll11.0.8206.0712,71230-Jan-200814:48x86
Emsui.dll11.0.8202.0137,73619-Nov-200719:38x86
Mapi32.dll11.0.8209.01,430,02425-Feb-200801:29x86
Mapir.dll11.0.8200.0847,39212-Nov-200708:20x86
Msain.dll11.0.8161.0690,04803-May-200701:20x86
Msointl.dll11.0.8161.01,916,28805-Apr-200711:02x86
Mspst32.dll11.0.8206.0732,16830-Jan-200814:48x86
Mssp3fr.dll5.0.8150.1052,933,24819-Aug-200608:40x86
Mssp3fr.dll5.0.8150.105551,23221-Aug-200621:08x86
Outex.dll11.0.8207.0660,48006-Feb-200820:32x86
Outllibr.dll11.0.8161.03,173,76003-May-200703:57x86
OutlookNot applicable493,86612-Sep-200611:40Not applicable
Ppintl.dll11.0.8161.0533,88803-May-200704:03x86
Pstprx32.dll11.0.8200.0286,21605-Nov-200716:18x86
Scanost.exe11.0.8161.055,16803-May-200703:58x86
Scanpst.exe11.0.8161.048,00011-May-200702:21x86
Wwintl.dll11.0.8161.0958,33603-May-200704:26x86
Xlintl.dll11.0.8161.0845,69603-May-200704:41x86

Properties

Article ID: 936184 - Last Review: March 15, 2008 - Revision: 2.2
APPLIES TO
  • Microsoft Office Outlook 2003
Keywords: 
kboffice2003presp4fix kbautohotfix kbemail kbpubtypekc kbfix kberrmsg kbbug kbexpertiseinter kbqfe kbhotfixserver KB936184

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