Error message when you start a Windows Vista-based computer: "Windows Media Center Receiver Service stopped working and was closed"

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Article ID: 936229 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You add more than one TV tuner to a Windows Vista-based computer. When you start the computer, you receive the following error message:
Windows Media Center Receiver Service stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
Also, the Ehrecvr.exe service may stop unexpectedly.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit version
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File nameFile versionFile sizeDateTimePlatform
Encdec.dll6.6.6000.20590428,03202-May-200711:33x86
Mpeg2data.ax6.6.6000.2059068,60802-May-200711:33Not Applicable
Msdvbnp.ax6.6.6000.2059057,85602-May-200711:33Not Applicable
Msnp.ax6.6.6000.2059080,89602-May-200711:33Not applicable
Psisdecd.dll6.6.6000.20590292,35202-May-200711:34x86
Psisrndr.ax6.6.6000.20590218,62402-May-200711:34Not applicable
Msvidctl.dll6.5.6000.205901,544,70402-May-200711:34x86
Windows Vista, 64-bit version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Encdec.dll6.6.6000.20590556,03202-May-200712:38x64
Mpeg2data.ax6.6.6000.2059099,32802-May-200712:38Not applicable
Msdvbnp.ax6.6.6000.2059073,21602-May-200712:39Not applicable
Msnp.ax6.6.6000.20590100,86402-May-200712:39Not applicable
Psisdecd.dll6.6.6000.20590374,78402-May-200712:40x64
Psisrndr.ax6.6.6000.20590288,25602-May-200712:40Not applicable
Msvidctl.dll6.5.6000.205902,534,40002-May-200712:39x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 936229 - Last Review: October 8, 2011 - Revision: 4.0
APPLIES TO
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbexpertisebeginner kbfix kbHotfixServer kbqfe KB936229

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