Error message when a domain-joined Windows XP Professional client computer establishes a security channel to a domain controller server computer that is then restarted: "STATUS_ACCESS_DENIED"

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Article ID: 936455 - View products that this article applies to.
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SYMPTOMS

A Microsoft Windows XP Professional domain-joined client computer may start to reject Message Queuing commands, and you may receive the following error message:
STATUS_ACCESS_DENIED
This problem occurs if the following conditions are true:
  • The Windows XP domain-joined client computer establishes a security channel to a domain controller server computer.
  • The domain controller server computer is restarted after the Windows XP client establishes a security channel to the domain controller.

CAUSE

This problem occurs because the Netlogon authentication data has become stale, and the client computer does not reset its security channel. The client computer continues to try to use invalid authentication data.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Professional Service Pack 2 (SP2) installed on the computer.

For more information about how to obtain Windows XP Professional Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Lsasrv.dll5.1.2600.3147726,52830-May-200713:10x86

WORKAROUND

To work around this problem, manually reset the security channel on the client computer. To do this, use one of the following methods.

Method 1

Log on to the client computer.

Method 2

Perform a network activity that would cause the client computer to reset its security channel. For example, run a script that resembles the following script. (This script obtains the status of the client computer.)
ServiceController svc = new ServiceController("MQSIDispatcher"); //MQSIDispatcher is a Service on machines)
svc.MachineName = this.sNodeName; //nodename is the clientnodename
string sMqsiDispatcherStatus = svc.Status.ToString(); //get the remote status of this service 

Method 3

Restart the client computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 936455 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbqfe kbHotfixServer KB936455

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