Article ID: 936455 - View products that this article applies to.
A Microsoft Windows XP Professional domain-joined client computer may start to reject Message Queuing commands, and you may receive the following error message:
This problem occurs if the following conditions are true:
This problem occurs because the Netlogon authentication data has become stale, and the client computer does not reset its security channel. The client computer continues to try to use invalid authentication data.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Windows XP Professional Service Pack 2 (SP2) installed on the computer.
For more information about how to obtain Windows XP Professional Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other software updates.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
To work around this problem, manually reset the security channel on the client computer. To do this, use one of the following methods.
Method 1Log on to the client computer.
Method 2Perform a network activity that would cause the client computer to reset its security channel. For example, run a script that resembles the following script. (This script obtains the status of the client computer.)
Method 3Restart the client computer.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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