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Error message when you try to install Microsoft Windows Media Player 11: "Error 27000," "Error 1304," or "Error 1606"
Article ID: 936620 - View products that this article applies to.
When you try to install Microsoft Windows Media Player 11, you may receive one of the following error messages:
Error message 1
Error 27000. Windows Media Player cannot complete this installation. No changes were made to your computer. To install Windows Media Player at a later time, run the wizard again.
Error message 2
Error 1304. Error writing to file C:\documents and settings\all users\documents\my music\<playlist>.wpl. Verify that you have access to that directory.
Error message 3
Error 1606.Could not access network location INSTALLDIR
This problem occurs because members of the Administrators group do not have the required permissions for the "Documents and Settings\All Users\Shared Documents" folder on an NTFS drive. Members of the Administrators group must have both the Read permission and the Write permission for this folder to install Windows Media Player 11.
To resolve this problem, give the Administrators group the Write permission for the "Documents and Settings\All Users\Shared Documents" folder. To do this, follow these steps: