Article ID: 936649 - View products that this article applies to.
After you upgrade from an earlier version of Microsoft Windows to Windows Vista, you cannot play media files that you purchased from the iTunes Music Store.
Note You try to play these files in Apple iTunes.
Additionally, when you try to upload a media file that you purchased from the iTunes Music Store to an iPod, you may receive an error message that resembles the following:
Song name was not copied to iPod name iPod because you are not authorized to play it on this computer
This issue occurs if the computer was deauthorized because of the Windows Vista upgrade.
Note This issue may occur if you were running an earlier version of iTunes when you upgraded to Windows Vista.
To resolve this issue, follow these steps:
For more information about issues that may occur when you use the Safely Remove Hardware feature to eject an iPod on a Windows Vista-based computer, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/933824/ )The Safely Remove Hardware feature and the Windows Explorer "Eject" command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 936649 - Last Review: May 17, 2007 - Revision: 1.1
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