Article ID: 936649 - Last Review: May 17, 2007 - Revision: 1.1

You cannot play media files that you purchased from the iTunes Music Store after you upgrade to Windows Vista

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SYMPTOMS

After you upgrade from an earlier version of Microsoft Windows to Windows Vista, you cannot play media files that you purchased from the iTunes Music Store.

Note You try to play these files in Apple iTunes.

Additionally, when you try to upload a media file that you purchased from the iTunes Music Store to an iPod, you may receive an error message that resembles the following:

Song name was not copied to iPod name iPod because you are not authorized to play it on this computer

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CAUSE

This issue occurs if the computer was deauthorized because of the Windows Vista upgrade.

Note This issue may occur if you were running an earlier version of iTunes when you upgraded to Windows Vista.

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RESOLUTION

To resolve this issue, follow these steps:

Download Apple iTunes 7.1.1, and then install it. If you are currently running iTunes 7.1.1, reinstall iTunes 7.1.1 to repair the current installation.

For more information about how to download iTunes 7.1.1 and about how to and install it, visit the following Apple Web site:
http://www.apple.com/itunes/download (http://www.apple.com/itunes/download)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Reauthorize your computer. To do this, follow these steps:
1. Start iTunes 7.1.1.
2. On the Store menu, click Authorize Computer.

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REFERENCES

For more information about issues that may occur when you use the Safely Remove Hardware feature to eject an iPod on a Windows Vista-based computer, click the following article number to view the article in the Microsoft Knowledge Base:

933824 (http://support.microsoft.com/kb/933824/ ) The Safely Remove Hardware feature and the Windows Explorer "Eject" command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer

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MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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