Private Branch Exchange (PBX) software obtains only half of the telephone number of a call in Windows Vista

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Article ID: 936713 - View products that this article applies to.
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SYMPTOMS

On a Windows Vista-based computer, you use Private Branch Exchange (PBX) software that uses Telephony API (TAPI) to manage telephone calls from clients. However, telephone numbers from the clients are truncated. Therefore, PBX software obtains only half of the telephone number of a call. This problem may affect some features of the PBX software.

CAUSE

This problem occurs because of an error in the TAPI server.

After the client application uses the lineGatherDigits TAPI function to collect digits on a specified call, the Telephony Service Provider (TSP) receives the collected digits. Then, TSP correctly sends the digits to the TAPI server. However, the TAPI server sends only the first half of the digits to the corresponding target application by using the LINE_GATHERDIGITS message. Therefore, this problem occurs.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit version
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File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable1,79103-Aug-200720:15Not Applicable
X86_2e49548eff6c32a1ccf7d9c8f0000272_31bf3856ad364e35_6.0.6000.20653_none_a2d0fe24a0efaf99.manifestNot Applicable69903-Aug-200720:15Not Applicable
X86_microsoft-windows-tapiservice_31bf3856ad364e35_6.0.6000.20653_none_e1ad265d010f81eb.manifestNot Applicable22,44003-Aug-200720:15Not Applicable
Tapisrv.dll6.0.6000.20653242,68803-Aug-200717:34x86
Windows Vista, 64-bit version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_b3e091e3b698101f046c11bdfe1e0fb8_31bf3856ad364e35_6.0.6000.20653_none_f5f85478905dee52.manifestNot Applicable1,04603-Aug-200720:15Not Applicable
Amd64_microsoft-windows-tapiservice_31bf3856ad364e35_6.0.6000.20653_none_3dcbc1e0b96cf321.manifestNot Applicable22,48403-Aug-200720:20Not Applicable
Update.mumNot Applicable2,01803-Aug-200720:15Not Applicable
Tapisrv.dll6.0.6000.20653321,02403-Aug-200719:04x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about TAPI applications, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms734223.aspx
For more information about the lineGatherDigits TAPI function, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms735655.aspx
For more information about the LINE_GATHERDIGITS message, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms736547.aspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 936713 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbexpertisebeginner kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB936713

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