Some e-mail messages do not appear in the "Sent Items" folder or on the campaign activity after you use the "E-mail via Mail Merge" feature in the Microsoft Dynamics CRM 3.0 client for Outlook Compatibility Update

Consider the following scenario in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update. You use the "E-mail via Mail Merge" feature to distribute a campaign activity. Then, you open the "Sent Items" folder in Outlook. In this scenario, some e-mail messages do not appear in the "Sent Items" folder in Outlook. When you review the campaign activity in Microsoft Dynamics CRM, you see only two sent e-mail messages. No failures are listed.

This problem occurs if the following conditions are true:

• You use a Microsoft Office Word 2007 document in the "E-mail via Mail Merge" feature.
• The Word 2007 document contains an image that is a hyperlink.
• When you use the "E-mail via Mail Merge" feature, you do not populate the unsubscribe text for the campaign activity.

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

Prerequisites

You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about Update Rollup 2, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB936779$\Spuninst folder.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: