Article ID: 936819 - View products that this article applies to.
Consider the following scenario in Microsoft Dynamics CRM 3.0. You create a custom entity. For the custom entity, you click to select the Show in Microsoft CRM client for Outlook when offline check box for the Offline Availability setting. Then, you export the customization. Next, you click to clear the Show in Microsoft CRM client for Outlook when offline check box for the custom entity. Finally, you import the exported customization. In this scenario, the Offline Availability setting for the custom entity is not imported.
When this problem occurs, the Show in Microsoft CRM client for Outlook when offline check box is not selected after you import the customization.
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
(http://support.microsoft.com/kb/935364/ )Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM 3.0 Server
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Installation informationInstall this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server or the Microsoft Dynamics CRM client for Microsoft Office Outlook.
PrerequisitesYou must install Update Rollup 2 for Microsoft Dynamics CRM 3.0 before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/927751/ )Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
Restart requirementIf you are prompted, restart the computer after you install the hotfix.
Removal informationTo remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB936819$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/832475/ )Description of the new features in the package installer for Windows software updates
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards
Article ID: 936819 - Last Review: April 3, 2008 - Revision: 2.3
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