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The Safely Remove Hardware feature and the Windows Explorer "Eject" command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer
Article ID: 936824 - View products that this article applies to.
When you try to disconnect an iPod from a Windows-Vista based computer, the data on the iPod may become corrupted. This article describes how you can download an update that prevents this problem from occurring in the future. Note that the update addresses only the issue in which the Eject command does not work when you right-click the iPod through Windows Explorer or when you use the Safely Remove Hardware icon in the notification area. If you are searching for troubleshooting information that is not referred to in this article, please try searching the Knowledge Base again by using keywords that describe your problem. This article provides step-by-step guidance that leads you through downloading the update and how you can prevent this problem from occurring.
This article is intended for a beginning to intermediate computer user.
You may find it easier to follow the steps if you print this article first.
Consider the following scenario. You have an Apple iPod that is connected to a Windows Vista-based computer through a USB connection. Then, you disconnect the iPod from the computer. In this scenario, the data on the iPod may become corrupted.
This problem may occur if you use one of the following methods to disconnect the iPod:
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/935791/ )How to obtain the latest Windows Vista service pack
Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -
http://technet.microsoft.com/en-us/library/dd335033.aspxNote: Currently, the list of hotfixes and security updates is available only in English.
Update informationBefore we begin, we have to determine whether you are using a 32-bit or 64-bit Windows Vista operating system so that we can guide you to the instructions that match your system. If you already know which version of the Windows Vista operating system is running on your computer, go to Method 2. If you are not sure which version your computer is running, go to Method 1.
Method 1: Determine whether a computer is running a 32-bit Microsoft Windows operating system or a 64-bit Microsoft Windows operating system
Update replacement informationThis update replaces update 933824.
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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Windows Vista, 64-bit versions
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When you try to install update 936824, you may receive one of the following messages:
The update does apply to your system
The update is not applicable
The second message indicates that you already have installed the update. You can quickly check that the update is installed by running Windows Update.
To run Windows Update, follow these steps:
If the data on the iPod is corrupted, you can try restoring it. To do this, select the iPod in the Apple iTunes user interface. Then, on the Summary tab, click Restore to restore the iPod to working condition.
To safely disconnect your iPod from a Windows-Vista based computer, read the "Prevention tips" section.
To prevent this problem in the future, Apple recommends that you always use iTunes to disconnect or to eject an iPod. To eject an iPod in iTunes, click Eject iPod on the Controls menu. Then, disconnect the USB cable.
To make sure that you keep your computer always has the important updates, visit the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about this problem, visit the following Apple Web site:
http://docs.info.apple.com/article.html?artnum=305042Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 936824 - Last Review: October 9, 2011 - Revision: 6.0