FIX: Windows Internet Explorer 7 may exit unexpectedly when an application calls the GetAcceptLanguages function on a computer that is running Windows Vista

Article translations Article translations
Article ID: 936950 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When an application calls the GetAcceptLanguages function, Windows Internet Explorer 7 may exit unexpectedly.

Note This problem occurs on computers that are running Windows Vista.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable1,99408-May-200716:30Not Applicable
X86_707fb344c60bb220790f9e94e98bd16e_31bf3856ad364e35_6.0.6000.20593_none_e107fc581715f03b.manifestNot Applicable69508-May-200716:30Not Applicable
X86_microsoft-windows-shlwapi_31bf3856ad364e35_6.0.6000.20593_none_f81ebdefc0ec4753.manifestNot Applicable13,16808-May-200716:32Not Applicable
Shlwapi.dll6.0.6000.20593340,48008-May-200702:50x86
Windows Vista x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_707fb344c60bb220790f9e94e98bd16e_31bf3856ad364e35_6.0.6000.20593_none_3d2697dbcf736171.manifestNot Applicable69708-May-200716:30Not Applicable
Amd64_f28c9866151bb85d09162de2b875bc37_31bf3856ad364e35_6.0.6000.20593_none_1714c5c0b63f25c4.manifestNot Applicable69908-May-200716:30Not Applicable
Amd64_microsoft-windows-shlwapi_31bf3856ad364e35_6.0.6000.20593_none_543d59737949b889.manifestNot Applicable13,55908-May-200716:36Not Applicable
Package_1_for_kb936950~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78608-May-200716:30Not Applicable
Package_2_for_kb936950~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,00508-May-200716:30Not Applicable
Update.mumNot Applicable1,90908-May-200716:30Not Applicable
Shlwapi.dll6.0.6000.20593450,04808-May-200703:48x64

WORKAROUND

To work around this problem, use the RegQueryValue function to retrieve the language setting in Internet Explorer. Use the RegQueryValue function to query the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\International\AcceptLanguage

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about how to use the RegQueryValue function, click the following article number to view the article in the Microsoft Knowledge Base:
145679 How to use the registry API to save and retrieve setting
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 936950 - Last Review: October 8, 2011 - Revision: 4.0
APPLIES TO
  • Windows Internet Explorer 7 in Windows Vista
Keywords: 
kbautohotfix kbvistasp1fix kbwebbrowser kbbug kbfix kbqfe kbHotfixServer KB936950

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com