"Help and Support" is missing after you upgrade to Windows Server 2003 Service Pack 2

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Article ID: 937055 - View products that this article applies to.
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SYMPTOMS

After you upgrade a Microsoft Windows Server 2003-based computer to Microsoft Windows Server 2003 Service Pack 2 (SP2), Help and Support is missing when you click Start. Additionally, the Help menu is missing in programs that are running on the Windows Server 2003 SP2-based computer.

Additionally, when you type msinfo32.exe or Helpctr.exe at a command prompt to try to start Help and Support manually, you receive the following error message:
Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named 'Help and Support'.
However, when you start the Services Microsoft Management Console (MMC) snap-in, the Help and Support service is not listed.

RESOLUTION

To resolve this problem, reinstall the Help and Support service. To do this, follow these steps:
  1. Click Start, click Run, type cmd in the Open box, and then click OK.
  2. At the command prompt, locate the following folder:
    %windir%\PCHealth\HelpCtr\Binaries
  3. At the command prompt, type the following commands, and then press ENTER after each command:
    • HelpSvc.exe /regserver /svchost netsvcs /RAInstall
    • HSCUpd.exe -i hscmui.cab
    • HSCUpd.exe -i hscsp_s3.cab

      Note The following commands do not apply to some language versions of Windows Server 2003:
      • HSCUpd.exe -i hscmui.cab
      • HSCUpd.exe -i hscsp_s3.cab
      The reason is that the Hscmui.cab compressed file is not included in some language versions of Windows Server 2003, such as the Japanese version of Windows Server 2003.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For a Microsoft Windows Small Business Server 2003 SP2 version of this article, click the following article number to view the article in the Microsoft Knowledge Base:
937231 "Help and Support" feature is missing after you install Microsoft Windows Server 2003 SP2 on a computer that is running Windows Small Business Server 2003

Properties

Article ID: 937055 - Last Review: October 31, 2007 - Revision: 3.6
APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
Keywords: 
kbtshoot kbexpertiseinter kbprb KB937055

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