Problems with the network, hard disk drive, or storage drivers cause a program to stop unexpectedly in Windows Vista

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Article ID: 937097 - View products that this article applies to.
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SYMPTOMS

You start or run a network-capable program in Windows Vista. Then, the program stops unexpectedly (crashes) in either of the following cases:
  • When the program tries to read valid data from a remote storage medium.
  • When the program tries to write valid data to a remote storage medium.
Additionally, you receive an error message that resembles the following:
Program_name has caused an error and must be closed.
We apologize for the inconvenience. If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Program_name. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

CAUSE

This problem occurs when Windows Vista cannot access a file because of one of the following problems:
  • There is a problem with the network connection.
  • There is a problem with the hard disk drive on which the file is stored.
  • There is a problem with the storage drivers that are installed on the computer.
  • The hard disk drive is missing.
When this problem occurs, Windows Vista closes the program.

WORKAROUND

To work around this problem, follow these steps:
  1. Determine the file that cannot be opened by following these steps:
    1. Click Start
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      the Start button
      , type eventvwr in the Start Search box, and then click eventvwr.exe in the Programs list.
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      User Account Control permission
      If you are prompted for an administrator password or for a confirmation, type your password, or click Continue.
    2. In the Event Viewer's navigation pane, expand Windows Logs, and then click Application.
    3. In the details pane, click the Source column heading. This sorts the list by Source. All the Application Error sources appear near the top of the list.
    4. Find an event that has a source of Application Error and an Event ID of 1005.
    5. Double-click this event. The file that cannot be opened is listed in the Description box.
    6. Note the file name, and then close the Event Properties dialog box.
  2. Locate the file that you noted in step 1f, and then try to open the file again. If you still cannot open the file, follow these steps:
    • If the file is present on the network, the network administrator may want to determine whether there is a problem with the network.
    • If the file is present on a removable media such as a floppy disk or a CD-ROM, make sure that the removable media is fully inserted in the drive.
    If you still cannot open the file, go to step 3.
  3. Verify and repair the hard disk file system by using the Chkdsk utility program. To do this, follow these steps:
    1. Click Start
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      the Start button
      , type cmd in the Start Search box, right-click cmd.exe in the Programs list, and then click Run as administrator.
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      User Account Control permission
      If you are prompted for an administrator password or for a confirmation, type your password, or click Continue.
    2. At the command prompt, type the following command, and then press ENTER:
      chkdsk /f
  4. If you still cannot open the file, determine whether other files on the same hard disk drive can be opened. If other files cannot be opened, the hard disk drive may be damaged. If the hard disk drive is the problem, contact your administrator or the computer hardware vendor for help.
Note You may have to restore the file in question from a backup copy. For more information about how to back up Windows Vista, visit the following Microsoft Web site:
http://www.microsoft.com/windowsvista/features/foreveryone/backup.mspx

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

When you receive an error message that a fatal event has occurred in a program, the Error Reporting dialog box appears. This dialog box has a button that you can click to send the information about the fatal event to Microsoft. Microsoft gathers information about these events in a database to try to determine the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:
http://oca.microsoft.com/en/dcp20.asp
For more information about this problem in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
884069 Problems with the network, hard disk drive, or storage drivers cause an unexpected program crash in Windows XP

Properties

Article ID: 937097 - Last Review: May 29, 2007 - Revision: 1.2
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbprb kberrmsg kbnetwork kbtshoot KB937097

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