When an Adobe RGB profile-embedded TIFF image is printed to the Windows XPS Document Writer on a Windows Vista-based computer or on a Windows XP SP2-based computer, the colors may be incorrect

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Article ID: 937188 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You use Windows Photo Gallery or Windows Live Photo Gallery on a Windows Vista-based computer or on a Windows XP Service Pack 2 (SP2)-based computer to print an image to the Windows XPS Document Writer.
  • The image in question is an Adobe RGB profile-embedded TIFF image.
In this scenario, the colors may be incorrect. Specifically, the output-image color map may not match the expected color map.

CAUSE

This problem occurs because Windows Photo Gallery or Windows Live Photo Gallery does not correctly use the embedded Adobe RGB color profile when the image is passed to the Windows XPS print driver. This problem occurs when the image uses the Adobe RGB color space.

RESOLUTION

Windows Vista

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Photowiz.dll6.0.6000.20603291,32822-May-200711:47x86
Update.mumNot Applicable1,96923-May-200714:21Not Applicable
X86_9e7764f4aebcfe5e60484940a29f397b_31bf3856ad364e35_6.0.6000.20603_none_3e4709df62119632.manifestNot Applicable70923-May-200714:21Not Applicable
X86_microsoft-windows-photo-printing-wizard_31bf3856ad364e35_6.0.6000.20603_none_538f2d68f9062a9b.manifestNot Applicable14,26523-May-200714:24Not Applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_53ecdfe5589006c0d281f1aacf6735cb_31bf3856ad364e35_6.0.6000.20603_none_54b027445d08a228.manifestNot Applicable1,06623-May-200714:21Not Applicable
Amd64_microsoft-windows-photo-printing-wizard_31bf3856ad364e35_6.0.6000.20603_none_afadc8ecb1639bd1.manifestNot Applicable14,30923-May-200714:27Not Applicable
Photowiz.dll6.0.6000.20603399,36022-May-200711:55x64
Update.mumNot Applicable1,96923-May-200714:21Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 937188 - Last Review: May 20, 2008 - Revision: 4.1
APPLIES TO
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Windows Live Photo Gallery
Keywords: 
kbautohotfix kbvistasp1fix kbwinliveportal kbwinvistapostrtmfix kbbug kbfix kbhotfixserver kbqfe kbexpertiseinter KB937188

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