The Microsoft Firewall service stops unexpectedly in ISA Server 2004

View products that this article applies to.

SYMPTOMS

On a server that is running Microsoft Internet Security and Acceleration (ISA) Server 2004, the Microsoft Firewall service stops unexpectedly. When this problem occurs, the following event is logged in the System log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
The Microsoft Firewall service terminated unexpectedly. It has done this 1 time(s).
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 73 00 70 00 .w.s.p.
0030: 73 00 72 00 76 00 2e 00 s.r.v...
0038: 65 00 78 00 65 00 20 00 e.x.e. .
0040: 34 00 2e 00 30 00 2e 00 4...0...
0048: 32 00 31 00 36 00 35 00 2.1.6.5.
0050: 2e 00 36 00 31 00 30 00 ..6.1.0.
0058: 20 00 34 00 34 00 32 00 .4.4.2.
0060: 64 00 34 00 38 00 66 00 d.4.8.f.
0068: 31 00 20 00 69 00 6e 00 1. .i.n.
0070: 20 00 77 00 73 00 70 00 .w.s.p.
0078: 73 00 72 00 76 00 2e 00 s.r.v...
0080: 65 00 78 00 65 00 20 00 e.x.e. .
0088: 34 00 2e 00 30 00 2e 00 4...0...
0090: 32 00 31 00 36 00 35 00 2.1.6.5.
0098: 2e 00 36 00 31 00 30 00 ..6.1.0.
00a0: 20 00 34 00 34 00 32 00 .4.4.2.

Additionally, the following events are logged in the Application log.

Event Type: Error
Event Source: Microsoft ISA Server 2004 Event
Category: None
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
Faulting application wspsrv.exe, version 4.0.2165.610, stamp 442d48f1, faulting module wspsrv.exe, version 4.0.2165.610, stamp 442d48f1, debug? 0, fault address 0x00058d0b.

Event Type: Error
Event Source: Microsoft ISA Server Control
Event Category: None
Event ID: 14079
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
Due to an unexpected error, the service fwsrv stopped responding to all requests. Stop the service or the corresponding process if it does not respond, and then start it again. Check the Windows event Viewer for related error messages.

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CAUSE

This problem occurs because a pContext pointer becomes null if a connection is notified to close multiple times. This situation causes an access violation in the Wspsrv.exe process.

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RESOLUTION

To resolve this problem, install ISA Server 2004 Service Pack 3. For more information about how to obtain this service pack, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/forefront/edgesecurity/bb734854.aspx (http://technet.microsoft.com/en-us/forefront/edgesecurity/bb734854.aspx)

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

Another problem in ISA Server 2004 has similar symptoms. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

916152 (http://support.microsoft.com/kb/916152/ ) The Firewall service stops responding and Event IDs 14079, 1000, and 14057 are logged in the Application event log in ISA Server 2004

For more information about problems that are fixed in ISA Server 2004 Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:

924406 (http://support.microsoft.com/kb/924406/ ) List of problems that are fixed in Microsoft Internet Security and Acceleration Server 2004 Service Pack 3

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