Updates cannot be distributed to managed hosts, or you cannot import updates directly from partners when you import updates from partner catalogs in System Center Essentials 2007

In Microsoft System Center Essentials 2007, you import updates from partner catalogs. When you do this, you experience the following symptoms.

Symptom 1

The update source files are not correctly downloaded to the server that is running System Center Essentials 2007 during the import process. Therefore, these updates cannot be distributed to the managed hosts.

Symptom 2

When you click Import updates from partner catalogs to start the Update Catalog Import wizard, the Choose Catalog to Import page provides only Http:// and Https:// as choices for the import URL.

However, some partners may store their downloads on FTP sites instead of on Web sites. In this case, you cannot import updates directly from these partners.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. After you apply this hotfix, the update files are correctly downloaded to the System Center Essentials 2007 server from the partner site. Additionally, the Update Catalog Import wizard lets you select an FTP:// path or a UNC path as the import URL.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, some System Center Essentials 2007 services will automatically restart during the installation process.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Essentials 2007, x86-based version

System Center Essentials 2007, x64-based version

To work around the symptom that is mentioned in the "Symptom 2" section, follow these steps:

1. Manually download the .cab file from the partner's FTP site.
2. Set up a temporary Web site or use an existing Web site to store the .cab file.
3. Save the .cab file to the Web site that you prepared in step 2.
4. In the Update Catalog Import wizard, configure System Center Essentials 2007 to import the updates from your own Web site.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: