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When you try to send an e-mail message in which a user name or a recipient name contains quotation marks, the e-mail message is delivered to the Undeliverable folder in the Microsoft Dynamics CRM mailboxArticle ID: 937530 - View products that this article applies to. The hotfix that is
discussed in this article is not available for the Chinese version of Microsoft
Dynamics CRM or for the Japanese version of Microsoft Dynamics
CRM. On This PageSYMPTOMSWhen you try
to send an e-mail message in which a user name or a recipient name contains quotation
marks, the Microsoft Dynamics CRM-Exchange E-mail Router in Microsoft
Dynamics CRM 3.0 cannot deliver
the e-mail message. Instead,
the e-mail message is delivered to the Undeliverable folder in the Microsoft
Dynamics CRM mailbox. For example,
this problem occurs if an e-mail message contains a user or a recipient such as the following: Hite, Douglas "Doug" CAUSEThis problem occurs because the Router cannot correctly
parse
a
name that contains quotation
marks. The Router cannot create
the e-mail activity. Therefore, the Router delivers the message to the Undeliverable folder in the Microsoft Dynamics CRM mailbox. RESOLUTION
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 935364
(http://support.microsoft.com/kb/935364/
)
Update Rollup 3 is available for Microsoft Dynamics CRM 3.0Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Microsoft Dynamics CRM serverCollapse this table
Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility UpdateCollapse this table
Microsoft Dynamics CRM 3.0 client for Microsoft Office OutlookCollapse this table
Installation informationInstall this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server and the Microsoft Dynamics CRM 3.0 client for Outlook.PrerequisitesYou must have the Microsoft Dynamics CRM 3.0 server and the Microsoft Dynamics CRM 3.0 client for Outlook installed to apply this hotfix.Restart requirementIf you are prompted, restart the computer after you install the hotfix.Removal informationTo remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB937530$\Spuninst folder. MORE INFORMATIONFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/LN/
)
Description of the standard terminology that is used to describe Microsoft software updates887283
(http://support.microsoft.com/kb/887283/
)
Microsoft
Business Solutions CRM software hotfix and update package naming
standards
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